New

ServiceNow Senior CMDB Engineer

AIT Worldwide Logistics, INC.

parental leave, sick time, tuition reimbursement, 401(k)

United States, Illinois, Itasca

2 Pierce Place (Show on map)

May 06, 2025

ServiceNow Senior CMDB Engineer

Job Locations

US-IL-Itasca

2025-5390

Category

Information Technology

Position Type

Regular Full-Time

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The ServiceNow Senior CMDB Engineer will be responsible for leading the configuration management database (CMDB) within the ServiceNow platform. This role involves managing the CMDB, ensuring data accuracy, and integrating with other IT systems to support IT service management (ITSM) processes. The CMDB Manager will work closely with various departments to ensure the CMDB supports business needs and IT operations.

Responsibilities

Oversee the management and accuracy of the CMDB, ensuring that all configuration items (CIs) are identified, controlled, and maintained. This includes managing the lifecycle of CIs from creation to retirement, defining relationships between them, setting naming conventions, defining data models, establishing processes for data entry and updates, and monitoring compliance with CMDB standards.

Lead the implementation and maintain discovery, providing governance to ensure data completeness and accuracy.
Maintaining the accuracy and completeness of the CMDB data. This involves regular audits, reconciliation, and validation of data to ensure it reflects the current state of the IT environment
Tracking the CMDB Health, generating reports, providing insights based on CMDB data to support decision-making processes. This includes identifying trends, potential risks, and areas for improvement
Working closely with various stakeholders, including IT, security, and business teams, to ensure that the CMDB meets their needs and supports their objectives
Providing training and support to users of the CMDB to ensure they understand how to use it effectively and comply with relevant processes and policies
Performs other duties as assigned
Complies with all policies and standards
The wage range for this position is $106,900.00-$154,000.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience

Qualifications

Education
* Bachelor's Degree ()

Experience
* 7+ years experience using the ServiceNow with a strong focus on CMDB, CSDM, Discovery and Integration (Required)
* 3+ years experience working within the ITIL and IT Service Management discipline ()

Knowledge, Skills, and Abilities
* ServiceNow: Configuation Management Database High
* ServiceNow: CSDM High
* ServiceNow:ITOM High
* ServceNow Integrations: REST, SOAP and other relevant API High
* Service Mapping High
* ITIL High
* Familiarity with CI (Configuration Item) classes, relationships, and attributes Medium

Licenses and Certifications
* ServiceNow Certified System Administrator - (Required)

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.