Manager of Operations- Lettershop

At IWCO, we spend our days in the relentless pursuit of better ideas, better creativity and better performance across all direct response marketing channels. It's about being impactful, disciplined and measurable, while enjoying the process, being a part of a supportive team and having some fun along the way.

IWCO cares and plays an active role in our communities. We also work closely with industry partners, like the U.S. Postal Service, paper suppliers, technology innovators and execution partners to drive added value for our clients, push creativity, decrease costs and to drive better performance.

If you're thinking of a new career, every day at IWCO we're about doing the same thing for our employees as we do for our clients: Making Better HappenSM. We care about results. And we care about each other. We all strive to be better today than we were yesterday. We offer a competitive compensation and benefits package and on-site wellness programs - not to mention the opportunity to work with the most talented people in marketing who'll challenge you and help you become better every day.

Overall Summary:

The Manager of Operations provides strong leadership and supervision to their teams to ensure the efficiency and effectiveness of production objectives. They collaborate closely with other team members to oversee daily plant operations.

Supervisory Responsibilities:

The person in this role will manage a team of Operations Supervisors.

Primary Duties/Responsibilities:

• Establish standards of performance; measure against responsibilities and accountabilities.
• Mentor, direct and develop department supervisors.
• Follow company policies, procedures and programs and interpret and communicate with direct reports.
• Collaborate with leaders in the development of budgets, objectives, policies, plans and programs.
• Lead the department in fulfilling internal/external client expectations; keep leadership informed of production issues.
• Ensure accuracy and efficiency of end-product and verify quality standards and production schedules are followed.
• Maintain sufficient staffing and cross training to execute production requirements.
• Ensure material flow processes are properly identified and documented; study and utilize production records to obtain high productivity with a minimum of spoilage and non-chargeable time.
• Keep apprised of pertinent industry-related technological progress; provide recommendations for strategic advantage
• Meet measurement goals including waste reduction, billable hours, utilization improvement, spoilage and rework.
• Identify and address opportunities to improve quality and reduce rework with key objectives of zero defects.
• Complete Gemba walks to monitor compliance and understand, identify Lean opportunities, and ensure "5 S."
• Ensure compliance with all environmental, safety, and health regulations.
• Follow all established safety procedures and applicable regulations.
• Model and foster a positive workplace culture; take accountability for overall team performance.
• Provide constructive and timely performance evaluations for direct reports.
• Coach and develop direct reports.
• Promote safety as a number one priority.
• Perform daily payroll functions; make applicable corrections, enter and manage PTO for direct reports.
• Perform other (or other related) duties as applicable or assigned.

Required Skills/Abilities/Competencies:

• Microsoft Office Suite proficiency; Foundation experience a plus.
• Excellent problem-solving skills.
• Demonstrated well-developed strategic thinking.
• Excellent oral and written communication skills.
• Knowledge of USPS regulations.
• Effectively manage pressure under rapidly fluctuating workloads and deadlines, communicate any risks/issues clearly; escalate issues appropriately.
• Bilingual in Vietnamese or Cambodian is a plus.

Salary:
The starting annual rate range for this position is $88K-$120K/year

At IWCO, base pay is determined by job-related knowledge, skills, credentials, and experience, along with factors such as role scope and location. Candidates seeking compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Pay is influenced by a variety of factors specific to the position, including market conditions and, in some cases, education, work experience, and certifications. Beyond competitive pay, IWCO is committed to supporting our team members and their families with comprehensive benefits. These may include health, dental, and vision insurance, life insurance, and other wellness programs. Eligible employees also enjoy 401(k) plans, paid holidays, vacation time, sick leave, and more. At IWCO, we invest in you so you can take care of what matters most.

IWCO is an Equal Opportunity Employer. We welcome diversity and provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any protected status as defined by law. Accommodations are available for individuals with disabilities upon request. Contact our HR Department for more information.

Education and Experience:

• High school graduate or equivalent Business or manufacturing degree (will consider comparable industry experience in lieu of education).
• 7+ years of manufacturing/production experience.
• 3+ years proven supervisory or management experience in a manufacturing capacity, preferably within the printing, bindery or direct response industry.
• Previous participation on a safety team and/or other safety training preferred.
• Lean manufacturing and/or quality control training preferred.

Physical Requirements:

• Ability to work 8 hours consecutively.
• Ability to provide after-hours support as needed.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to maintain an occasional physical presence on the production floor.
• Standard climate-controlled production environment while on the production floor; exposure to loud noise (PPE is provided).
• Pre employment drug screen and background check required.

Ability to lift, carry and push/pull up to 35 pounds as needed

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