Senior Field Communications Specialist

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview

The Senior Field Communications Specialist develops and executes internal communication strategies that increase associate engagement and build brand awareness. This role will create and implement comprehensive communication programs where associates can easily obtain information and key messages that help them perform their best work, connect with colleagues, and deepen their understanding of the company's culture. The Senior Field Communications Specialist partners with cross-functional teams throughout the business to deliver consistent and connected messaging to our frontline population, ensures all communications reflect Safelite's tone of voice and brings our purpose, the Safelite Spirit, strategic framework and employer brand to life.

What you will do

• Partner closely with leaders and key business stakeholders, to develop and manage associate communications messaging and project strategy using a standardized intake process to identify communication needs, scope of work, and required project support.

• Develop and implement thoughtful, innovative and engaging communication plans and programs, leveraging a variety of tactics and channels to build on and enhance our culture and the associate experience.

• Support the daily administration of key communications-related processes and activities including: monitor internal communications requests, plotting key initiatives and ensuring all requests are responded to and initiated in a timely manner; maintain communication channels including The Wire and SharePoint sites; monitor posts and comments on The Wire to identify associate sentiment and quickly escalate issues as appropriate; support the creation and distribution of email campaigns and re-occuring communications; regularly pull channel data and analytics to understand associate engagement and identify insights.

• Collaborate on communication for our field leaders and front-line associates to support day-to-day communication needs through various channels while supporting: Daily ops, Technical / SOP, Front-line Associate Engagement, and execution of communications-related processes.

• Serve as an internal thought partner to Stores and Supply Chain leaders, bring communication expertise to program messaging, branding and approach that help associates 'connect the dots' between Safelite programs and their associate experience.

• Performs other duties as assigned

• Complies with all policies and standards

What you will need

• Bachelor's Degree or equivalent experience

• 4-6 years relevant experience developing and implementing communications projects, including editorial calendars, timelines and production schedules for internal business communications

• Business acumen with ability to lead projects and confidently problem-solve. (High proficiency)

• Strong writing and ability to capture appropriate voice and tone. (High proficiency)

• Experience supporting or working with frontline populations. (High proficiency)

• Ability to work in a fast-paced environment, effectively manage a heavy workload. Must be agile and nimble with ability to quickly adapt to changes while multitasking a variety of projects simultaneously. (High proficiency)

• Confident, approachable, and a team player. Service mindset. (High proficiency)

• Proficient in Microsoft Office (Medium proficiency)

What you will get

• Competitive weekly pay and bonus opportunities.

• Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

• Up to $5,250 in tuition reimbursement per year.

• View all our health, wealth and life offerings at www.safelitebenefits.com.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

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#LI-ONSITE

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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