Solutions & Services Inside Rep

We are seeking a Solutions & Services Inside Rep (SSIR) to join our North America Services Sales team, focused on accelerating growth in our warranty renewals business. This individual will join an engaging, energetic, and entrepreneurial team focused on a key part of our services business. The ideal Solutions & Services Inside Rep will be assertive, goal-oriented, articulate, and possess sound phone and customer facing skills.

The ideal candidate is responsible for demonstrating the value and benefits of Lenovo's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. Depending on the specific segment, this could include lead qualification, lead conversion, health checks, voice of the customer, and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion).

This individual is responsible for developing an excellent level of product or service knowledge to support customer questions and promote offerings. The candidate is responsible for effectively articulating the value of products or services to customers, with the intent of selling products/services or renewing existing contracts.

Responsibilities:

• Achieve your revenue-based quota by selling renewals/products/services, may offer upsell opportunities when applicable
• Work within dedicated territory/segment
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements
• Initiate steps as needed to address customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and effectively handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day - majority of communication is outbound
• Ensure high level of professionalism during all interactions with customers and prospects
• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
• Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience
• Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner

Position Requirements:

• Bachelor's degree or equivalent preferred
• 3+ years of experience working in a customer service or sales capacity
• Prior success in achievement in individual and/or team sales quota/goals
• Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships
• Demonstrated aptitude and success to learn and optimize new technology and data
• Strong problem-solving skills
• Excellent knowledge of MS Office programs
• Excellent communication skills (verbal, written)
• Experience working with Microsoft Dynamics or similar CRM strongly preferred
• Demonstrated ability to manage multiple priorities effectively, with proven success