Director of Product, Post Order

Xometry is seeking a strategic Director of Product to lead our Post-Order product suite.In this critical role, you will define and execute the vision for products that enhance the post-purchase experience, driving innovation to improve customer satisfaction and operational efficiency. You will partner closely with cross-functional teams to deliver impactful B2B solutions that support Xometry's continued growth. This is a full-time position focused on building the next generation of post-order tools in the manufacturing space.

Responsibilities:

• Define the product vision and roadmap for Xometry's post-order products, ensuring alignment with business strategy and market opportunities.
• Collaborate with engineering, design, operations, and customer service to deliver seamless post-order experiences.
• Conduct in-depth analysis to understand customer post-order needs and identify opportunities for improvement.
• Develop and implement post-order product launch strategies, ensuring successful execution.
• Own the post-order product lifecycle, driving continuous enhancement based on feedback and data.
• Utilize analytics to measure and optimize post-order product performance.
• Stay informed about industry trends in post-order management and logistics.
• Oversee the development of documentation and support materials for post-order processes.

Qualifications:

• 10+ years of experience in product management, with 3-5 years leading product development teams.
• Strong business acumen to manage post-order business outcomes.
• Proven track record of successfully launching and scaling B2B post-order solutions.
• Excellent leadership and communication skills to collaborate effectively with teams.
• Experience building high-performing product teams in a fast-growth environment.
• Strong analytical skills and a data-driven approach to decision-making.
• Ability to translate customer feedback into actionable post-order strategies.
• Executive presence and the ability to communicate post-order vision to stakeholders.
• Understanding of post-order processes, logistics, and customer service.
• Experience managing product roadmaps for post-order or related enterprise software.
• Experience working in a fast-paced, growth-oriented company.

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