Service Supervisor

The Service Supervisor assumes a high level of responsibility early and will oversee the daily supervision of
Heavy Equipment shop operations. Successful Shop Supervisors are adaptive people, initiative-taking and
independent workers.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are:

Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies
• Opportunities for advancement

* Contributes to a positive work environment and promotes the vision, mission, and values of BMC.
* Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
* Requires basic working knowledge of equipment operation and associated operating systems.
* Manage work in process for timely and correct invoicing.
* Provide accurate estimates on cost and completion times of repairs.
* Manage department expenses and maintain acceptable profitability.
* Communicate effectively with internal and external customers and technicians.
* Committed to the development and training for employees for departmental growth.
* Ensures total customer service.
* Must complete proper paperwork as assigned.
* Preparing parts requisitions, timecards, part returns, accurate and complete service reports and other necessary reports and forms.
* Other duties as assigned.

Working Conditions
* The physical environment requires the employee to work primarily inside throughout the day.
* Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials.
* Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
* Must be able to lift varied weights.
* Seeing, reading, and writing to complete job responsibilities.
* Use of computers and other forms of technology to complete job responsibilities.

* High school diploma required.
* 3+ years-experience maintaining, troubleshooting, and repairing diesel equipment.
* Shift work, weekends and/or 24-hour on-call may be required.
* Knowledge of troubleshooting techniques and proper repair procedures is preferred.
* Organizational and time management skills required. Must have the ability to set and keep priorities
and professionally manage the stress associated with dealing with a fast-paced industry and deadlines.
* Must be a collaborator that is enthusiastic and hard working with the ability to complete work with minimal supervision.
* High degree of interpersonal skills with excellent written and oral communication skills is required.
* Must possess the personal discipline to establish the proper image as a representative of Blanchard with the ability to meet and work with the customer in a professional manner.
* Strong critical thinking skills and be detailed oriented with a high level of accuracy.
* Ability to deal with problems involving a few concrete variables in standardized situations.