Support / Sustenance Engineer Intern

ChampionX is seeking a motivated Digital Support / Sustenance Engineer Intern to join our dynamic team. In this role, you will support the maintenance and continuous improvement of hardwareand softwareproducts critical to our customers' success. You will gain hands-on experienceworking with multidisciplinary teams across engineering, product management, and customer support to resolve product issues, sustain product performance, and drive long-term product reliability.
You will also learn to work within Agile development environmentsusing frameworks like Scrumto deliver support and improvement initiatives iteratively and efficiently.

What's in it for you:

This is a unique opportunity to develop technical troubleshooting, root cause analysis, and cross-functional collaboration skills in a real-world product environment.

What you will do:

• Assist in the troubleshooting, analyzing, and resolvinghardware and software issues reported by internal teams and customers.
• Support root cause investigationsfor product failures and contribute to corrective action plans.
• Collaborate with senior engineers to identify, validate, and implement design and process improvements.
• Develop or update technical documentation, such as troubleshooting guides, support manuals, engineering change orders (ECOs), and knowledge base articles.
• Perform software/firmware testingand hardware validationfor product fixes or upgrades.
• Support the team in tracking, prioritizing, and resolvingbug reports, service requests, and change requests using Agile and Scrum practices.
• Participate in daily standups, sprint planning, and retrospectivesto align with project goals and timelines.
• Participate in sustaining engineering projectsto improve product stability, serviceability, and customer satisfaction.
• Assist with deployment testingand verification of software patches, firmware updates, and hardware modifications.
• Work closely with customer support, quality, and engineering teams to ensure seamless hand-off of support casesand improvements.

• Currently pursuing a Bachelor's or Master's degreein Electrical Engineering, Computer Science, Information Systems Management, Systems Engineering, Mechanical Engineering, or a related field.
• Strong problem-solving skillsand an interest in learning about troubleshooting techniques for integrated hardware and software products.
• Familiarity with debugging tools, hardware testing equipment(e.g., multimeters, oscilloscopes), and/or software development environments.
• A basicunderstanding of embedded systems, IoT devices, or cloud-connected platformsis a plus.
• Exposure to Agile methodologiesand Scrum frameworksis highly desirable.
• Knowledge of Linux, Windows, or firmware systemsis an advantage.
• Strong written and verbal communication skills, including the ability to document findings clearly and professionally.
• Ability to work collaborativelyin a fast-paced, cross-functional, Agile team environment.

• Real-world experience supporting commercial hardware and software products.
• Troubleshooting and root cause analysis techniques across systems engineering, electronics, firmware, and application layers.
• Exposure to Agile development practicesand the Scrum framework, including backlog management, sprint planning, and iterative delivery.
• Understanding change management processes, sustaining engineering workflows, and continuous improvement initiatives.
• How to collaborate across engineering, technical support, and quality assuranceorganizations.
• Hands-on tools and methodologies are used in the industry (Hardware Testing Labs, Agile workflows).

• Mentorship from experienced engineers and cross-functional teams.
• Opportunity to work on real productsthat impact thousands of users.
• Professional development and networking opportunities.
• Experience working within Scrum teamsto deliver iterative product improvements.

Our Commitment to Diversity and Inclusion

AtChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.