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Student Success Navigator

Georgia Southern University
United States, Georgia, Statesboro
May 13, 2025
Student Success Navigator Job ID: 285525 Location: Statesboro, Georgia Full/Part Time: Full Time Regular/Temporary: Regular About Us Join Our Team at Georgia Southern! Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelor's, master's and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds! Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world. To learn more about Georgia Southern's Vision, Mission and Values please click here: https://president.georgiasouthern.edu/performance-excellence/mission-values/ Location Statesboro Campus - Statesboro, GA Job Summary The Student Success Navigator plays a critical role in supporting online students throughout their college journey, from enrollment to graduation. Acting as the student's primary contact, this role offers excellent customer service and personalized ongoing guidance to help students navigate college processes, overcome obstacles, and access essential resources. Through personalized service, the Student Success Navigator focuses on strengthening online student engagement, improving retention, and elevating the educational experience, ensuring students' success from start to finish. This is a hybrid position, requiring occasional on-site presence at campus and university events. The Student Success Navigator consistently exhibits service, collaboration, and excellence as championed by the Division of Enrollment, Marketing and Student Success. Responsibilities Serve as the dedicated Student Success Navigator for a caseload of online students, building strong relationships through consistent and personalized engagement utilizing a case management approach Monitor students' academic performance and offer proactive intervention when students show signs of disengagement, declining grades, or missed deadlines Assist students in navigating essential college resources such as technology support, financial aid counseling, and student services Support students in overcoming academic challenges, including providing consultations on time management, study strategies, goal setting, and other relevant academic skills Participate in ongoing training and professional development to stay informed on best practices in online student engagement and retention strategies Assist in the development and promotion of academic success workshops, webinars, or other group learning opportunities Collaborate with campus partners to deliver student support programming, including representing the department at select University events Collaborate with a designated academic advisor to assist students in navigating their academic plans and course selections Facilitate connections to appropriate campus resources for additional support, such as Counseling, Student Accessibility Resource Center, Tutoring Services, Career and Professional Development, etc. Required Qualifications Educational Requirements Master's Degree with two (2) years of related work experience or Bachelor's Degree with four (4) years of related work experience Required Experience Experience in student-facing roles, providing support to enhance student success Preferred Qualifications Preferred Educational Qualifications Master's degree in Education, Counseling, Psychology, Social Work, or a related field Preferred Experience 2 + Years experience in higher education advising, student support, coaching, or a related role Experience in online education or working with remote/online students Proposed Salary $54,080 This is an exempt position paid on a monthly basis. Required Documents to Attach Resume Cover Letter Two (2) Professional References Knowledge, Skills, & Abilities ABILITIES Consistently exhibit engaging customer service Ability to support various constituencies served by the University Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position Ability to identify challenges students may face and offer practical, timely solutions Ability to inspire students to stay engaged, set academic goals, and maintain focus, even in challenging circumstances Strong ability to engage students through virtual channels (email, video, phone), build rapport, and provide clear, constructive feedback A caring, empathetic approach to mentoring, understanding the challenges online students face KNOWLEDGE Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success SKILLS Effective communication (verbal and written), organizational and human relation skills Comfortable using learning management systems (LMS), student information systems (SIS), virtual communication tools (Zoom, Teams, etc.), and other digital platforms used for tracking student progress Skilled in managing multiple students, prioritizing tasks, and maintaining thorough documentation Apply Before Date June 2, 2025 Application review may begin as early as May 16, 2025. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Other Information Must be able to perform duties and responsibilities with or without reasonable accommodation. Work generally performed in an office environment. Workweek may occasionally extend beyond 40 hours. Occasional travel may be required. Background Check Position of Trust + Education To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId=285525&PostingSeq=1 jeid-0bd60e1c25a86f43aac7ed559a543571