BUSINESS SECURITY SPECIALIST -67807

Executive Service

The Division of TennCare is dedicated to providing our employees with a hybrid work environment. All TennCare positions have a combination of work from home and work in the office, which varies by position, department, and business need. You may review the specific expectations with our hiring team.

Background Check:

This position requires a background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Who we are and what we do:

TennCare is Tennessee's managed care Medicaid program that provides health insurance coverage to certain groups of low-income individuals such as pregnant women, children, caretaker relatives of young children, older adults, and adults with physical disabilities. TennCare provides coverage for approximately 1.7 million Tennesseans and operates with an annual budget of approximately $14 billion. It is run by the Division of TennCare with oversight and some funding from the Centers for Medicare and Medicaid Services (CMS). TennCare's mission is to improve the lives of Tennesseans by providing high-quality cost-effective care. To fulfill that purpose, we equip each employee for active participation and empower teams to communicate and worked collaboratively to improve organizational processes in order to make a difference in the lives our members. Because of the positive impact TennCare has on the lives of the most vulnerable Tennesseans, TennCare employees report that their work provides them with a sense of meaning, purpose, and accomplishment. TennCare leadership understands that employees are our most valuable resource and ensures professional and leadership development are a priority for the agency.

Job Overview:

The Division of TennCare is seeking a Business Security Specialist to work in the Business Operations Group within Member Services. This position will report directly to the Business Operations Director and be responsible for ongoing maintenance of all Office Management and Security within the Tennessee Eligibility Determination System (TEDS) and Tableau. This includes provisioning and deprovisioning access within TEDS & Tableau which will require the use of ServiceNow, One Drive, and Excel for tracking and auditing purposes, as well as perform business process analysis and make recommendations for improvements. This position will oversee monthly and quarterly audits and will assist in working incidents that Business Security receives via ServiceNow (SNOW) in a timely and effective manner, following federal and SLA guidelines. This position will work with TennCare staff, contractors, and other systems users. This position may also work on the submittal of change requests and participation in end-to-end user acceptance testing prior to the implementation of systems changes to ensure changes follow Member Services business needs.

Key Responsibilities:

• Work with internal and external stakeholders to ensure correct systems accesses and permissions
• Audit system accesses to ensure compliance with federal regulations -Develop, review, and maintain business process related materials -Monitor ServiceNow (SNOW) for new user/deprovisioning requests for TEDS and Tableau
• Navigate, process, and troubleshoot issues from stakeholders involving system accesses
• Provide clear and concise verbal and written communication and guidance to stakeholders
• Identify opportunities that require additional assistance and focus and resolve these issues in a positive manner with effective problem-solving techniques and compendious communication.
• Build team morale to ensure staff have a positive and inclusive work environment, which leads to higher job satisfaction, and results in greater team efficiencies and effectiveness for both internal and external stakeholders as needed

Minimum Qualifications:

Education and Experience:

Bachelor's degree and 3+ years of full-time professional staff administrative experience or related work

Desirable Qualifications Education and Experience:

Education equivalent to graduation from an accredited college or university with a bachelor's degree in a related field (preferred degree in business administration, management, public health or health policy) and three (3) years of qualifying professional experience in a relatable setting.

OR

Graduation from an accredited college or university with an associate's degree in a related field (preferred degree in business administration, management, public health or health policy) and five (5) years of qualifying professional experience in a relatable setting.

Substitution of experience for education:

Experience equivalent to eight (8) or more years of qualifying professional experience in a relatable setting.

• Ability to interpret and execute policies and procedures
• Ability to exercise sound judgement
• Confidence in effectively interacting with all levels in an organization
• Excellent organizational skills with ability to adapt to changing priorities and deadlines, multi-task and manage workload to meeting specific timeframes and deadlines, while applying creativity to solve complex problems
• Excellent communication and email etiquette skills
• Familiarity and experience with Microsoft Office programs, especially with Excel, Word, and PowerPoint
• Advanced customer service skills, including the ability to problem solve and escalate issues when necessary
• Advanced research skills, including the ability to locate and analyze documents and integrate information from multiple sources
• Strong work ethic, with an ability to receive and implement constructive feedback
• Ability to establish and maintain positive working relationships with a wide variety of internal and external stakeholders and manage multiple projects
• Ability learn quickly and work independently while also working as part of a team in a fast-paced environment

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.