New

Customer Service Manager (Office Manager) - Renton, WA

Compass Group
life insurance, parental leave, paid time off, retirement plan
United States, Washington, Renton
701 Monster Road Southwest (Show on map)
May 13, 2025
Fresh & Ready Foods Position Title: [[Customer Service Manager (Office Manager) Salary: [[$80,000 - $100,000 / year Other Forms of Compensation: [[Yearly Bonus Opportunity *Growth. Opportunity. Excellence.* Fresh & Ready Foods is a member of Canteen. *Canteen* sets the national standard for *excellence* in automated retail, and *EVERY* segment of our business is thriving. We employ the best team in the industry and their dedication, collaboration and passion fuel our growth. YOU bring enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. TOGETHER we'll continue transforming the micro-market, dining, coffee, and vending industry. *Come grow with us. We are Canteen.* Job Summary: The Office Manager is responsible for overseeing all financial aspects of the commissary, including Accounts Payable (AP), Accounts Receivable (AR), and customer service. This role serves as the key figure in communication between operations and finance, working closely with the Operations Director to ensure smooth and efficient business processes. The Office manager will report to the Regional Controller and is responsible for communicating financial impacts to Leadership. Work alongside the Operations Directors to communicate financial information as needed and ensure operations and customer needs are met Daily duties include communicating customer service issues to the office and operations team Manage office supplies and equipment as well as coordinate office activities and operations to ensure efficiency Processing specialty orders such as: add on orders, late orders, wrong dated orders, order deletion, special orders, catering and/or special event orders Serve as Lightspeed expert, creating schedules, skews, menus, and orders to match customer needs Be a point of escalation with the office team, act as an expert in all fields relating to AP, AR, and customer service Report to and collaborate with the finance team to ensure we are creating and maintaining accurate financial records Growing sales by going on visits to the client, to understand service issues and potential needs Ensure timely and accurate processing of invoices and payments that require escalation to ops team and/or senior leadership Perform sales analysis and sales reports Preferred Qualifications: * Prior customer service experience * Bilingual in English & Spanish preferred * 3-5 years' experience in client service position or office management preferred * Excellent communication skills required * Passionate about providing world class service to our clients and customers Apply to Canteen today! Canteen is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Associates at Canteen are offered many fantastic benefits. * Medical * Dental * Vision * Life Insurance/ AD * Disability Insurance * Retirement Plan * Paid Time Off * Holiday Time Off (varies by site/state) * Associate Shopping Program * Health and Wellness Programs * Discount Marketplace * Identity Theft Protection * Pet Insurance * Commuter Benefits * Employee Assistance Program * Flexible Spending Accounts (FSAs) * Paid Parental Leave * Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID:1423276 Fresh & Ready Foods Leticia Pinon