New

Regional Director of Operations

Compass Group
life insurance, parental leave, paid time off, retirement plan
United States, California, Los Angeles
8687 Melrose Avenue (Show on map)
May 13, 2025
Wolfgang Puck Catering Salary:$140,000 - $150,000 Other Forms of Compensation:Bonus Plan Pay Grade:17 Wolfgang Puck Catering is committed to recruiting individuals who express an interest in and passion for hospitality-driven experiences; who come from diverse backgrounds, are open-minded and curious about our clients and guests; and, most of all, who possess a welcoming smile and spirit. Our ultimate goal is to develop mentoring and career building opportunities through a talent pipeline that allows us to promote from within. "The most important thing in life, whatever you do, has to be passion." Wolfgang Puck Success on our team starts with our culture: We have Wolfgang's PASSION for our business, our product, and our people / guests / clients. A FLEXIBLE MINDSET is key; we are strategic business partners who wear multiple hats. Our services require a CONCIERGE mentality, a bias to action with humble hospitality. We are out-of-the-box PROBLEM SOLVERS, who look around corners so our clients and guests don't have to. We curate company and partner resources to bring our client's vision to life. We seek to cultivate the next generation of talent, purveyors and partnerships. We bring an entrepreneurial approach to deliver results for our clients (you might call this scrappy). Collaboration and openness to innovative business tools, new ways of thinking and ability to partner across departments are essential to create optimal business solutions. "I can have the best food, but if we don't have good people, it won't get you very far." Job Summary Are you a professional in the hospitality industry with a passion for culinary excellence and a history of achieving profitability in the corporate dining sector? If so, we have an exciting opportunity for you to join our team as the Regional Director of Operations for Wolfgang Puck Catering. We are looking for an individual with the skills to lead, manage finances effectively, and cultivate positive client relationships. As the Regional Director of Operations, your responsibilities will include: Planning and overseeing the operation of assigned accounts to meet key performance indicators. Collaborating with the culinary team to enhance dining experiences. Developing a unified direction for the team, setting clear priorities, and communicating the team's agenda and strategy. Recommending and implementing region-specific policies and procedures to maximize income from existing accounts. Participating in the sales process for acquiring new business. Monitoring financial reports to ensure compliance with regional and company budgetary goals. Maintaining client satisfaction and account retention through ongoing engagement with existing clients. Addressing and resolving escalated client, customer, or employee-related issues. Collaborating with legal and human resources to manage various customer and employee-related matters. Conducting regular performance evaluations for team members. Completing all required reports in accordance with corporate policies and deadlines. Demonstrating a commitment to providing exceptional customer service. Training, motivating, and developing management personnel to foster high morale and efficient resource utilization. Qualifications: Business & Industry (B & I) Experience: A deep understanding of the corporate dining landscape is essential for success in this role. P&L Management: Demonstrated experience in effectively managing P&L for operations with a minimum volume of $20 million or more. Hands-On Approach: A willingness to actively engage in field operations. Culinary Knowledge: While not a chef role, some culinary knowledge is necessary to collaborate effectively with our culinary team and maintain quality standards. Multi-Unit Expertise: Proven experience in managing multiple units within a region. Client Relationship Management: A history of maintaining strong client relationships is crucial. Bachelor's degree or equivalent related experience. Proven ability to lead a team of six or more manager-level team members. Minimum of two years' experience in multi-unit foodservice management. Experience with multi-unit foodservice management with a combined managed volume of $20 million or greater. Consistently demonstrated ability to drive customer satisfaction. Proven ability to work effectively in a dynamic, fast-paced, and P&L-driven environment. Strong skills in mentoring and team development. Excellent written and verbal communication skills. Apply to Wolfgang Puck today! Wolfgang Puck Catering is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Associates at Wolfgang Puck Catering are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Wolfgang Puck Catering maintains a drugfree workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID:1424147 Wolfgang Puck Catering Michael Abbey [[req_classification