Inventory Control Team Lead

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

Job Summary

We are seeking a dedicated Department Team Lead to join our team. In this position, you are responsible assisting the team supervisor in managing and directing the activities of the department's employees including ensuring resources are utilized efficiently, in accordance with department objectives and in ways that consistently promote patient quality and satisfaction.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Assist with special projects and other departments in line with business needs
• Assists department's Manager/Supervisor
• Assists with conformance to operational policies and procedures
• Brings ideas for process or efficiency improvements to supervisor
• Builds relationships with locations, patients and referral sources
• Collects co-pays and deductible amounts
• Communicate effectively with team members, management, vendors and other departments both verbally and in writing to ensure questions and concerns are processed in a timely manner
• Complies with applicable laws and regulations
• Conducts coaching sessions to identify opportunities and recognize positive behaviors
• Conducts insurance verification and eligibility for services/products
• Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns
• Consistently meets productivity measures
• Contributes to the attainment of a safe and healthy work environment by promoting awareness
• Develops and motivates assigned employees and ensures they have the necessary tools and information to effectively perform their job
• Develops, maintains and constantly improves working knowledge of products, services, rules, regulations and payor requirements
• Effectively communicates with location employees
• Ensures associates are practicing safe work habits, ensuring a safe work environment
• Ensures team members are on task with assignments
• Establish relationships with department peers and other departments
• Identifies team and individual training needs and assists team supervisor in developing plans for immediate and long-term performance improvements
• Identifies the most appropriate course of action for problem resolution and effectively communicates plans to the team supervisor
• Issues disciplinary action as needed for attendance, work performance and policy violations
• Maintaining a clean, organized, and safe warehouse working environment
• Maintains accuracy and quality control throughout patient contact and inputs accurately
• Monitors and controls expenses in support of department's financial goals
• Monitors and documents employee performance results and communicates to the team supervisor
• Monitors team progress through service observations and feedback
• Monitors workload of associates, collaborate with the team supervisor to ensure employees meet company expectations
• Obtains authorization and qualification documentation
• Participates in special project activities by providing additional information and training
• Practices safe work habits, ensuring a safe work environment
• Pro-actively solves problems and provides timely feedback to the team supervisor for resolution to ensure minimal impact on patient
• Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel
• Processes work orders to field locations and coordinates timely fulfillment of products and services ordered
• Promotes a supportive environment in which employees are encouraged to solve problems and address patient issues
• Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing
• Provides guidance, motivation and support to enable employees to become more proficient and to broaden their knowledge and capabilities
• Provides thorough review and quality assurance for medical necessity and documentation requirements of payors and regulatory bodies
• Understand operations and processes with the Warehouse Management System
• Volunteers and performs other duties as required or assigned
• Works well with a team and all coworkers

Travel

• None

Employment is contingent on

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required

Preferred Education and/or Experience

• Experience with medical equipment, preferred
• Experience in medical field, distribution and inventory management, preferred
• Experience in inventory, accounting or payment processing background(s), preferred
• One year of related work experience, preferred
• Medical terminology, preferred

Skills and Competencies

• Accurately perform simple mathematical calculations
• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

Machines, Equipment and Technical Abilities

• Sit Down and Stand Up forklift
• Handheld bar code scanner, manipulate the scanner and input the required data
• Utilize a computer and operate select functions within the Warehouse Management System
• Utilization of certain material handling equipment
• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Outlook, Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

• Lift individual boxes
• Manipulate pallets of products using a hand truck, forklift or other equipment
• Accessing product using approved safety stairs
• Clearly read small print on forms and product labels
• Extensive walking and working on one's feet for extended periods of time
• Sitting at a desk or work station for extended periods of time
• Requires close vision to small print on computer and/or tablet and paperwork
• Requires sitting, walking, standing, talking and listening
• Warehouse and office environment; primarily indoors, but some outdoor work may be required

Benefits

• Generous paid time Off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.