Systems Engineer III - Digital Workplace/O365 (Remote)

This is a remote role that may be hired in several markets across the United States.

We are seeking a skilled Systems Engineer III to join our team to manage our Microsoft 365 environment with a focus on emerging technologies including Microsoft Power Platform, Purview, and CoPilot. The Systems Engineer III is a member of the Digital Workplace Technology Collaboration Operations team and is responsible for delivering high quality and innovative technology solutions to the end user community. The Systems Engineer III will test and manage features and functionality within M365, troubleshooting complex technical issues while addressing end user requests for assistance. The Systems Engineer III must balance strong technical knowledge with sound business acumen to satisfy our internal customers and fulfill our DWT mission.

• Perform platform administration in maintaining Microsoft 365 including a hybrid Exchange environment, SharePoint Online, OneDrive, Teams, and Power Platform.

• Perform Power Platform administration including management of the Center of Excellence (COE), the management and promotion of environment solutions, and monitoring service health.

• Manage and optimize mail flow, transport rules, policies, and compliance settings within Exchange Online to ensure secure and efficient email delivery.

• Act as a subject matter expert during IT audits and 3^rd party assessments of the Microsoft 365 tenant to identify risks.

• Design, build, test and deploy scripting and automation to reduce the effort required to provide DWT services and support. Align solutions with the existing technology stack to provide seamless delivery.

• Organize continuous improvement efforts by understanding staff insights and concerns and creating a pipeline of change. Maintains a keen eye on opportunities to improve user experience, efficiency, compliancy, or cost savings. Drive resolutions to production.

• Act as an expert support resource for multiple DWT technology stack components. Assist and mentor system administrators and technicians to foster personal growth and accountability.

Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer

Preferred Education: Bachelor's Degree

Preferred Area of Experience:

• Microsoft 365 Including Exchange, Teams, and SharePoint Online, Purview, Power Platform (PowerApps, Power Automate, Power Pages, Dataverse, Power Virtual Agents/Microsoft CoPilot), Windows Server.

Strongly preferred skills:

• Design and Architecture experience in Office 365, Power Platform, and Fabric, including governance, policy definition, process creation and license management.
• Understanding of capacity storage and usage within Power Platform environments as well as compute capacity for Fabric workspaces.
• Experience managing Power Platform Center of Excellence (COE) and Community of Practice (COP)

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $100,000 and $140,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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