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Provides prompt subrogation investigation, evaluation and communication to the claims departments on open claim files and handles subrogation recovery efforts on closed claim files where third party responsibility has been identified. Authorizes expense recovery payments in accordance with assigned authority limit to enhance collection efforts. May handle, monitor and/or assign collection efforts to outside vendors as appropriate. Documents claim files with all pertinent information. Handles subrogation files of the lowest complexity. May have minimal exposure to subrogation files of moderate complexity. This position may be used for employees who are new to claims or who have limited claims experience and knowledge.
This role will be filled following our hybrid work model at our Davenport, IA office.
As a Claims Rep I - Subrogation Adjuster, you will:
- Participates in claims educational courses to learn about claim subrogation file handling.
- May obtain recorded statements, obtaining pertinent information i.e., police and medical reports, appraisals, estimates and scene photographs to support recovery efforts.
- Gains experience in determining minimal to moderate liability exposure.
- Evaluates minor to sometimes moderate recovery claims and payments made in order to establish a clear and concise disposition plan to recovery dollars.
- Documents all decisions, correspondence, reports and discussions that occur during the evaluation and investigation of the file.
- Recovers, settles and may pay claims having minor exposures within assigned authority limits.
- Negotiates liability and damages with third party carriers.
- Responds to arbitration filings on claims involving disputed damages and liability.
Additionally, you will:
- Obtains and maintains state adjuster licenses as required and adheres to state specific compliance issues for assigned jurisdictions regarding recovery efforts/guidelines.
- Learns about detecting potential problems or trends that require additional review, investigation or research.
- Receives recovery claim assignments from manager and directly from established workflow and systems.
- Confers with higher level technical claim personnel for guidance and direction to ensure the file is handled properly.
- Learns the necessary steps to determine if subrogation exists and takes steps necessary for recovering all potential dollars.
- Monitors claim files during initial and residual periods to ensure file currency.
- Refers claims that exceed assigned authorization limits to higher levels.
- Performs other job-related duties as assigned from time to time.
What it Takes:
- Bachelor's Degree or equivalent work experience.
- Prior claims and/or collections work experience is beneficial.
- Previous insurance experience and/or coursework beneficial.
- Possess analytical abilities to review, exercise judgment, and evaluate recovery claims to make sound decisions.
- Effective oral and written communication skills and human relations skills.
- Ability to maintain confidentiality.
- Personal computer and math skills beneficial.
- Ability to meet the travel requirements of the job to include business related assignments, with limited notice, as business needs arise. Travel may include driving, flying or any other necessary form of transportation.
What You'll Receive: At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.
- Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office.
- As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
- 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
- Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.
- Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off.
- Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
- Well-being and Employee Assistance programs.
- Sentry Foundation gift matching program to encourage charitable giving.
We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await! Talent Acquisition Specialist Donna Paschall Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
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Sentry Insurance
life insurance, parental leave, tuition reimbursement, 401(k), remote work
May 14, 2025