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About Us
We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.
We were recognized as one of Glassdoor's "Best Places to Work". About the Role The Senior VIP Casino Operations Coordinator will be responsible for creating, managing, and executing digital initiatives that enhance the VIP customer experience and streamline VIP Casino Operations. The ideal candidate will have a strong understanding of digital technologies, project management, and a passion for delivering exceptional experiences to our exclusive clientele.
The Senior Coordinator will report directly to the Director of VIP Casino Operations and play a key role in digital transformation projects within the VIP segment. Location: Fully Remote Key Attributes:
Innovative thinker with a passion for technology and improving customer experience. Strong organizational and time-management skills with attention to detail. Ability to work independently and collaboratively in a fast-paced, team-oriented environment. Creative problem solver with a proactive approach to challenges. High level of integrity, confidentiality, and professionalism.
Responsibilities
Support digital projects that improve the VIP casino experience, including customer-facing digital tools, loyalty programs, and promotional platforms. Collaborate with cross-functional teams (Marketing, IT, Customer Service, etc.) to define project scope, timelines, budgets, and objectives for digital initiatives. Coordinate the development and execution of digital experiences and campaigns aimed at increasing engagement and satisfaction among VIP clients. Collaborate and implement digital solutions to enhance VIP guest experiences, such as personalized communication, tailored promotions, and digital concierge services. Use data analytics to identify opportunities for enhancing the digital interactions between VIP guests and the casino, providing a more seamless and tailored experience. Support the integration of digital platforms, ensuring smooth functionality and alignment with the overall VIP strategy. Work closely with the Director of VIP Casino Operations to align digital projects with business goals and overall operational strategies. Liaise with internal teams to ensure proper execution of digital projects and ensure all stakeholders are kept informed on progress, changes, and results. Act as a key point of contact between the VIP Operations team and IT/Development teams to ensure digital solutions meet operational and customer experience needs. Stay up to date on the latest trends in digital technology, gaming, and customer experience, and identify innovative opportunities for the VIP casino program. Propose new digital strategies or enhancements to existing systems and platforms to increase efficiency, engagement, and satisfaction. Manage and optimize VIP digital channels, including apps, online booking systems, email marketing platforms, and exclusive VIP portals. Track and analyze key performance indicators (KPIs) for digital projects, including engagement metrics, user satisfaction, and ROI. Prepare regular reports for the Director of VIP Casino Operations to measure the success of digital initiatives and recommend improvements. Provide insights and data-driven recommendations to enhance VIP customer interactions and digital processes. Monitor the effectiveness of digital communication channels and refine strategies based on feedback and performance data. Streamline and automate VIP operational processes through digital solutions to reduce manual tasks and enhance efficiency. Ensure all digital tools are user-friendly, accessible, and aligned with the VIP clientele's preferences.
Essential Functions
Qualifications
Bachelor's degree in digital marketing, Project Management, Information Technology, Business Administration, or a related field. Minimum of 3 years of experience in digital project management, especially in luxury, hospitality, or casino operations. Proven experience leading the development and execution of digital projects and digital transformation initiatives. Experience in VIP services, gaming, or high-end hospitality environments is preferred. The ability to travel and attend company sanctioned events
The annual salary range for this position is $60000 to $78000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan. Gaming Compliance & Licensing Requirements
As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.
In addition, candidates must comply with and support the company's responsible gambling policies, procedures and initiatives. About Our Culture
Building BetMGM from the ground up takes effort, energy, and teamwork, but that's what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:
Believe in Your Game - Take your shot! There's a freedom to explore ideas usually only start-ups are lucky enough to experience.
Backed by the Best - With our expertise-merged with that of our world-class investors-we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
Do What's Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry. What We Offer
As a valued employee, we're committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!
Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our company goals. So, we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM, we play to win, and we are "all in" together. If your experience looks a little different from what we've identified and you think you've got what it takes, we'd love to learn more about you.
If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com. This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
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BetMGM
life insurance, paid time off
May 15, 2025