Business Analyst

Mascoma Bank is seeking a Business Analyst to join our subsidiary, Mascoma Technologies. The Business Analyst will play a central role in bridging the gap between client's business needs and our technical teams during implementation projects. This person will work directly with financial institution clients to gather and document requirements, define workflows, and ensure successful platform configuration that aligns with their operational goals.

The Business Analyst will collaborate closely with Solutions Engineers, Data Integration Specialists, Project Managers, and other cross-functional teams to deliver an implementation experience that is efficient, transparent, and scalable.

Essential Functions of Position

• Partner with financial institution clients to understand and document business process, workflows, and technical requirements related to platform integration
• Translate business requirements into detailed functional specifications for development and integration teams
• Facilitate discovery sessions and business process walkthroughs with both technical and non-technical stakeholders
• Maintain comprehensive, client specific documentation in Confluence and shred systems
• Work closely with Project Managers and Solution Engineers to track requirement changes, manage scope, and resolve delivery questions.
• Support UAT planning and validation with clients
• Contribute to implementation playbooks, reusable templates, and process improvement efforts
• Identify recurring themes across client needs and relay those insights to Product for roadmap consideration

Nonessential Functions of Position

1. Performs additional duties as requested

Qualifications

• 3+ years as a Business Analysts, preferably in fintech, SaaS, or software implementation environments
• Strong skills in requirements gathering, documentation, process mapping, and stakeholder communication
• Familiarity with API-based integrations, data mapping, or Salesforce ecosystems is a plus
• Experience working with financial services or banking clients is highly desirable
• Proficiency with tools such as Jira, Confluence, LucidChart, and Google Workspace
• Ability to work cross-functionally with both business and technical teams
• Detail oriented with clear, concise writing style and strong analytical skills

Physical Demands/Working Conditions

• Must be able to lift or transport up to 25 pounds
• Varied work with a normal expenditure of energy and little or no unusual physical effort
• May involve incidental business machine operations
• Work involves intermittent periods of stationary positioning and traversing
• Working conditions include well-lit and well-ventilated areas
• Travel to other Mascoma Bank locations is required for training and meetings

This position can be performed remotely within our service areas.

The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.

Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request a reasonable accommodation, please contact careers@mascomabank.com.

As a Certified B Corporation, our vision is to be force for positive change for our customers, communities, and employees. We offer on- the -job training, comprehensive benefits, and opportunities for growth and development.

Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D