New

Customer Service Expeditor

Hoya
paid holidays, tuition reimbursement, 401(k)
United States, Texas, Lewisville
651 East Corporate Drive (Show on map)
May 16, 2025
Join The HOYA Vision Care Team! For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals. We are currently hiring a Customer Service Expeditor in Lewisville, Texas! Wage: $18/hour Shift: Monday - Friday 9:30am - 6pm Location: Lewisville, TX What's in it for you? Health/Dental/Vision/Disability Insurance Tuition Reimbursement 401K plans PTO and Paid Holidays And more! What you'll do: Use reporting systems to identify late jobs and jobs that are near completion by working with lab personnel Tag work in process to identify 'rush' jobs in the lab per the lab's preferred procedures and protocols. Work with the Customer Service team to find work in the lab that appears 'stuck' or hasn't moved from a scan station in the expected timeframe. Engage lab to find and move that work. Work with Customer Service to take information they need to the lab regarding trays in work. Reactively take requests from Customer Service to the lab for customer requested expediting. Utilize technology available - email, DVI, VTM - to update order status promptly and accurately. Qualifications: High School Diploma or GED Basic computer skills working with Microsoft Office Optical experience, preferred Bilingual Spanish/English, preferred