Student Services Coordinator

Job Details

Job Description

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Process academic transcripts requests for pick up, mailing, and electronic transmission.
• Monitor and oversee automated transcript processes to ensure smooth on-time delivery and communicate regarding service interruptions.
• Complete enrollment and graduation verification letters and forms, including licensing forms or other verifications of credentials.
• Work with the Assistant Director of Academic Operations on Apostille requests.
• Assist Senior Associate Registrar with visiting medical student program by reviewing applications, responding to email communication and onboarding visiting students.
• Manage incoming registrar communications, reply and delegate responses; interact with co-workers, visitors, and other staff consistent with the customer services values of Jefferson and the Office of Academic Services
• Assist with special projects that require accurate data entry into computer systems, database and spreadsheets
• Perform other duties as assigned.

Competencies (Knowledge, Skills, and Abilities Required):

• Comply with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
• Supports a team-based work environment; interacts with co-workers, visitors, and other staff consistent with the mission of the Office of Academic Services and the core values of the university.
• Participate in all Office of Academic Services-related activities including but not limited to commencement and other university-wide event where Registrar representation is needed.

Minimum Education and Experience Requirements:

Education:

• High School Diploma or GED required.

AND

Experience:

• Previous experience in higher education, preferably a Registrar's Office preferred.
• Experience with student information systems preferred.
• Experience with basic data organization in Excel required
• Ability to coordinate with others outside of department

Additional Information

This position requires someone who:

• Can adapt to using multiple systems quickly and can nimbly switch between them.
• Detailed oriented
• Communicates clearly and proactively
• Able to work onsite during office hours

Work Shift

Worker Sub Type

Primary Location Address

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

At Jefferson, we offer a comprehensive total rewards package designed to support the health and well-being of our colleagues and their families. It includes a wide range of benefits including competitive pay, health and retirement benefits, life and disability insurance, paid time off, educational benefits, financial and mental health resources and much more. Our diverse benefits offerings ensure you have the coverage and access to services you need to thrive both personally and professionally.