Digital Support Specialist

Make your mark at the world's largest HVAC company

Daikin Applied is seeking a talented Digital Support Specialist. (This position is based in Minneapolis - candidates must reside within driving distance from our Plymouth, MN HQ. Relocation is not offered). The Digital Support Specialist is responsible for administration, configuration, data quality and ongoing support of our CRM platform(s) that are related to digital tools. You will play a key role in usability, support and continuous improvement of our CRM digital environments. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Plymouth, MN - Hybrid

What will you do:

• Provide day-to-day support and troubleshooting for Salesforce users across departments
• Collaborate with cross-functional teams to gather requirements and implement system enhancements, workflows, and automation
• Ensure compliance with data governance and security policies
• Participate in cross-functional projects to implement new Salesforce features, integrations, and business solutions
• Identify and implement process improvements to increase efficiency and user productivity
• Create and maintain documentation for system configuration, processes, and training materials
• Provide training and support to end users to maximize adoption and effective use of Salesforce
• Other tasks as assigned by your manager

What's in it for you:

• Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• 2+ years in IT support roles
• Proven experience as a Salesforce Administrator or in a similar role.
• Strong understanding of Salesforce best practices, data management, and automation tools (e.g., Flow, Process Builder).
• Excellent problem-solving skills and attention to detail.
• Ability to communicate technical concepts to non-technical stakeholders.
• Demonstrated excellence in both oral and written communication, with the ability to convey complex ideas clearly and effectively to diverse audiences
• Ability to collaborate cross-functionally, fostering strong working relationships and contributing to team success in dynamic environments
• Previous experience in customer support, computer operations, and system administration
• Work visa sponsorship is not available for this position

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long-term disability
• 3 weeks of paid time off for new employees + 11 company paid holidays
• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
• Paid sick time in accordance of the federal, state and local law
• Paid parental leave and tuition reimbursement after 6 months of continuous service

The typical annual base salary for this position ranges from $25.00 - $41.00 per hour in Minnesota. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

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