Security Systems Service Manager

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

• Competitive salary and bonus
• Paid vacation/holidays/sick time -15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care -Available day one
• Extensive product and on-the-job/cross-training opportunities with outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• JCI Employee discount programs (The Loop by Perk Spot)

What you will do

The Johnson Controls Service Team Manager will coordinate and assign personnel and materials necessary for the prompt, complete inspection and repair of security, fire, card access, and CCTV systems within an assigned territory. You will develop and enhance current capabilities to prepare team members for successful job performance and may manage a small district's service operations.

How you will do it

• Plan, schedule, supervise, and control service jobs.
• Read and interpret P&L's, General Ledger, Job Profitability, and Open Job Detail reports.
• Maintain outright sales and advanced service charge recovery margins.
• Evaluate system performance for cost savings and product improvement.
• Research and maintain technical knowledge to advise associates and customers on current standards and new developments.

What we look for

Required

• Associate Degree or equivalent working experience.
• Three (3) years' experience conducting repairs, inspections, and service assessments of comparable equipment.
• Three (3) plus years of leadership/supervisory experience.
• Ability to work well in a cross-functional matrix organization and manage conflict resolution issues.
• Customer centricity is a vital skill for this individual.
• Excellent interpersonal skills, follow-up, and attention to detail.
• Experience in budgeting & forecasting, financially savvy.

Preferred

• BA or Associate Degree.
• Five (5) years' experience in repairs, inspections, and service assessments in the Security or Fire Safety industry.
• Five (5) years of leadership/supervisory experience.

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