Technology Field Technician, Product Support

The Technology Field Tech, Product Support is responsible for installations and configuration on machine technology systems. Works remotely under the supervision of Journeyman or Master level technician. Developing skillset include diagnosis, removing, repairing, installing, disassembling, assembling, rebuilding, and reconditioning, according to manufacturer specifications.

SUCCESS AT WESTERN STATES: Western State's culture is based on passion for our Vision, Purpose, and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a "play to win" organization. We act with INTEGRITY in each and every decision we make. Our People and TEAMWORK drive a fun and engaging culture. We are ACCOUNTABLE as individuals and as an organization.

JOB SUMMARY: The Technology Field Tech, Product Support is responsible for installations and configuration on machine technology systems. Works remotely under the supervision of Journeyman or Master level technician. Developing skillset include diagnosis, removing, repairing, installing, disassembling, assembling, rebuilding, and reconditioning, according to manufacturer specifications.

ESSENTIAL FUNCTIONS:

Safety

• Actively cares, promotes, manages, and advocates safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
• Ability to complete Job Hazard Analysis (JHA's) prior to any job-related tasks according to WSECO's policy and standards.
• Maintains clean/clutter free personal work areas to ensure safe environments for all WSECO employees.
• Adhering to required personal protective equipment (PPE) as identified in safety policy.

Diagnosis, Troubleshooting, and Repair

• Develops basic troubleshooting skills on various machine control and site positioning systems under the supervision of a Journeyman or Master Level Technician.
• Assists with skill level appropriate testing while comparing data to specifications to determine if the system is working as designed.
• Completes installs and assists in diagnosing technology systems failures according to business time requirement guidelines.
• Performs experience level appropriate tasks independently, including inspections and minor troubleshooting.

Technology Systems

• Ability to independently configure and complete installation of basic technology systems. This includes displaying the ability to route harness and hydraulic lines in a fashion that reduces future failure points.
• Preforms machine measure up and machine calibrations during installations and as needed based on scheduling. This includes the utilization of total station and data collector to complete, as well as loading design files and site calibrations on machines.
• Basic understanding of technology systems.

Electrical and Hydraulics

• Understands basic electrical components with the ability to test, repair, and replace circuits. Includes but is not limited to Deutsch and Ampseal Connectors, 6/12/24 battery voltage systems, and ability to repair/replace varies harness types.
• Ability to independently read and understand basic hydraulic schematics to apply when needed during machine control installations.
• Basic understanding of machine ECM networking, software and firmware systems. With the ability to complete basic repairs of these systems.
• Basic understanding of general mechanical/electrical cab functions pertaining to operator interfaces. Ability to complete basic machine operation as needed.

Continued Development

• Participates in continued education and training initiatives as outlined in the Western States Equipment Technician Career Development Plan. (TCDP)
• Learns how to utilize service manuals (Trimble, SIS and parts books) to address technical issues and perform all required tasks within technician level abilities, in accordance to printed procedures.
• Develops familiarity with parts reusability guidelines.
• Develops ability to write and read complete, factual service reports for files and warranty purposes using AX for timely work order closing.
• Develops skill sets to address all inquiries in a prompt and friendly manner in an effort to meet or exceed internal/external client expectations.
• Performs other duties as assigned while developing a mindset for technician productivity.

SKILLS, KNOWLEDGE, AND ABILITIES:

• Basic computer/typing skills.
• Ability to obtain job related certifications for any specialty equipment such as but not limited to forklifts, rigging and overhead cranes, etc.
• Developing knowledge of manufacturer specific software. (SIS, ET, and Trimble)
• Ability to develop and maintain effective working relationships with others.
• Consistent attendance and timeliness with the ability to work overtime with limited notice.
• Working within and promoting Western States' purpose, vision and values.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).
• Associates degree in diesel technology, trade school diploma, or one-year equivalent experience in a Caterpillar or similar environment with hydraulic, engine, and powertrain experience preferred.
• Minimum of three years technician experience with appropriate tooling required.
• Valid driver's license and acceptable driving record required, ability to obtain a DOT Med Card
• Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS:

• Ability to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Exposure to extreme temperatures and environment.
• Ability to lift up to 60 lbs. in accordance with Western States' Lifting Policy to include amount and approach.
• Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.