Team Leader - LICSW (Boston)

Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.

Job Summary

The Team Leader provides clinical and programmatic oversight to a Behavioral Health care team. This role directly supervises Care Coordinators, Clinical Care Managers, Health Outreach Workers and Recovery Support Navigators in the provision of intensive care coordination and clinical care management for MassHealth Members with complex medical and behavioral health needs who are enrolled in an Accountable Care Organization (ACO) or Managed Care Organization (MCO) plan. The Team Leader is responsible for hiring, training, supervising and evaluating all care team members. The role partners with the CP Director of Care Coordination to develop and implement care team policies, procedures and work flows to ensure that the care team is effectively providing all Community Partner functions to each Enrollee. Under the supervision of the Director, the Team Leader ensures that all quality performance metrics are being met and that Enrollees are satisfied with services.

The Team Leader also collaborates with the Director in developing and managing ongoing working relationships with Enrollee's ACO/MCO plans to minimize duplicative efforts, promote integrated care, ensure quality and continuity of care, and support the values of person centered planning, Community First and SAMHSA Recovery Principles.

Job Duties and Responsibilities:

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  Oversee the provision of Behavioral Health Care Coordination.

  
  
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  Hire, train, supervise and evaluate all Care Coordinators, Clinical Care Managers and Recovery Support Navigators.

  
  
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  Ensure all new employees complete initial curriculum and ongoing training specific to the Community Partner model of Care Coordination.

  
  
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  Implement care team policies, procedures and work flows to ensure all CP Program functions and contractual requirements are effectively met.

  
  
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  Under the supervision of the Director, develop and maintain ongoing working relationships with Enrollee's ACO/MCO plans.

  
  
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  Consult with Medical Director as needed with regard to complex clinical cases.

  
  
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  Implement quality improvements as driven by program data.

  
  
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  Serve as clinical liaison to any or all of the following: the Department of Mental Health (DMH) Site/Center and Area staff; Behavioral Health Care Providers; local Emergency Services Team; Inpatient and Partial hospital staff; Guardian or family members, and other involved providers, as necessary or requested.

  
  
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  Promote the utilization of evidence-based and promising practices that optimize care integration and effective communication across systems of care, and that align with rehabilitation, recovery and wellness principles.

  
  
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  Ensure all Enrollees are consistently provided with trauma informed and cultural responsive services.

  
  
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  Ensure that Social Determinants of Health (SDH) needs of each Enrollee are being met.

  
  
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  Ensure for timely information exchange, coordination, and integration of care.

  
  
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  Perform other duties, as required.

  
  

Requirements

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  Minimum of 3 years supervisory experience required.

  
  
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  Clinical and case management experience required.

  
  
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  Experience working with people living with SMI and/or SUD.

  
  
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  Preference given to bi-lingual/bi-cultural applicants and those with lived experience of BH conditions.

  
  
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  Master's Degree required; License (LPHA) to practice as "Licensed Practitioner of the Healing Arts" in MA strongly preferred.

  
  
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  Driving is a requirement for this position using a personal vehicle. You must possess and maintain adequate insurance as well as maintain a safe driving record which is subject to annual checks. A valid driver's license must be presented at the time of employment. Applicants must be at least 21 years of age, have maintained a valid US driver's license for at least one year, and must be able to pass a driver's screening background check.

  
  
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  Ability to collaborate as a member of multidisciplinary and cross-functional teams

  
  
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  Ability to function as an effective change agent

  
  
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  Ability to function under pressure in fast paced health and human services environments

  
  
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  Ability to be flexible, open and responsive to ongoing industry changes

  
  
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  Ability to articulate and communicate the Community Partner program's mission

  
  
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  Ability to effectively represent the organization in a variety of circumstances and forums

  
  
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  Ability to identify opportunities and obstacles and develop effective, creative solutions

  
  
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  Knowledge of person-centered, strengths-based principles and modalities

  
  
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  Knowledge of clinical and psychiatric rehabilitation values, principles, and techniques

  
  
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  Knowledge of health risks of prevalent with adults with SMI/SUD

  
  
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  Appreciation of the impact SDH and stigma have on the very day lives of persons served including health access, experience and outcomes

  
  
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  Knowledge of health promotion and clinical care coordination techniques

  
  
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  Knowledge of motivational interviewing, stage of change and harm reduction techniques

  
  
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  Knowledge of trauma-informed and culturally responsive services

  
  
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  Sensitivity to cultural, religious, ethnic, disability, and gender issues

  
  
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  Knowledge of available community health, mental health and SUD services and resources

  
  
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  Ability to triage/balance competing priorities

  
  
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  Ability to make independent judgments and decisions

  
  
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  Ability to work in a professional and confidential capacity

  
  
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  Knowledge of personal computer applications and equipment

  
  

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

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