eCommerce Operations Specialist

At The GIANT Company we're committed to making our stores and facilities better every day for our team members, customers, and communities. It's our secret recipe for success and it guides everything we do. We put our customers first, do what's right, win together, and make ideas happen. As a team member here, that's exactly what you'll help us do. You'll share your ideas, learn new skills, and really make a difference for not only your team, but for your customers and your community.

Who is The GIANT Company?

The GIANT Company, based in Carlisle, Pa, serves millions of customers across Pennsylvania, Maryland, Virginia, and West Virginia in our nearly 200 stores. Since 1923, caring for our customers has launched as us a grocer of choice in the communities that we serve.

The GIANT Company's mission goes beyond the four walls of our stores, at the heart, our purpose is Connecting Families for a Better Future. We accomplish this by providing high-quality, sustainable products at an affordable price every day allowing for families to gather around the table each night. When families are strong, communities are strong. If communities are strong, this is how we change the world together.

What will I do as the Click and Collect Specialist at The GIANT Company?

The GIANT/MARTIN'S Direct Click & Collect Specialist is responsible for providing support and direction to all GIANT/MARTIN'S Direct Click & Collect facilities to ensure that they are meeting or exceeding KPI goals. Additionally, they will be responsible for providing strong, positive, and proactive leadership and will be held accountable for "total facility" activities across all assigned stores. This position oversees implementation of all updates, features, and enhancements deployed through Click & Collect ensuring stores have adequate tools and training to successfully take care of customers.

- Responsible for achieving financial and operating results for the assigned Click & Collect facilities through oversight of budgeted items.

- Creates effective business policies for the GIANT/MARTIN'S Direct Click & Collect facilities and supplies tools and support necessary to produce desired results.

- Interacts with all areas of the organization to ensure timeliness of product, credit allocation, assortment advancement, quality of product, audit compliance, and protection of company assets across all facilities.

- Oversees Click & Collect maintenance programs that encompass compliance with sanitation, product recovery, product reclaim, and full recycling programs.

- Ensures Click & Collect safety and sanitation practices are in compliance with regulatory agencies and company policies.

- Provides leadership, education and motivation to promote a culture of acceptance and one that reflects the organization's mission and values.

- Drives innovation and creative thinking while aligning associate behaviors and overall Click & Collect cultures to properly align with the needs of the business.

- Works closely with Customer Service Specialists and Store Management teams to implement effective training programs that follow a teach, show, and do method leading to sustainability of job excellence.

- Works with Customer Service Specialists and Store Management teams to determine staffing requirements to meet business demand and effectively manage through peaks and valleys in volume.

- Assumes overall responsibility for the integration of technological systems with core business practices such as labor and volume forecasting, payroll, time & attendance, and fulfillment to produce planned effect across all GIANT/MARTIN'S Direct Click & Collect facilities.

- Should possess a solid understanding of retail operations to include exposure to e-commerce operations.

- A general knowledge of logistics and transportation operations is preferred.

What do we expect you to bring to the table?

- Customer focus

- Supervisory / leadership skills

- Initiative

- Attention to detail

- Oral and/or written communication skills

- Strong analytical skills

- Presentation skills

- Negotiation / influencing skills

- Strategic Planning

- Organizational skills

- Time management skills

10 reasons why you should join The GIANT Company:

• Purpose-Driven Mission: Join a company dedicated to Connecting Families for a Better Future, where your work directly impacts the strength of families and communities.
• Inclusive and Diverse Workforce: We are committed to creating an inclusive environment where diverse voices are valued and equitable opportunities are provided for all.
• Career Growth and Development: With opportunities for professional growth, mentorship, and leadership development, The GIANT Company supports your long-term career journey.
• Community Focus: Be part of a company that gives back to the communities it serves, making a meaningful difference beyond the store walls.
• Sustainability Commitment: Work for a company that prioritizes sustainability and responsible sourcing to ensure a better future for generations to come.
• Innovation and Leadership: We lead with innovation, constantly improving processes and products to deliver exceptional customer experiences.
• Comprehensive Benefits: Enjoy competitive compensation and a robust benefits package designed to support your physical, mental, and financial well-being.
• Employee Empowerment: At The GIANT Company, you're encouraged to bring your ideas to the table and make a real impact on the business and its customers.
• Long-Standing Reputation: Join a trusted brand that has been a staple in the community for over 100 years, known for its dedication to customer care and quality service.

What are the details?

• Reporting: The Click and Collect Specialist reports into the Director of Customer Service within the Store Support Team.
• Position Posting Length: The position posting will be live for 2 weeks after the posting date listed at the top of this page.

We would love to have you become a part of The GIANT Company and join us in our journey to change the world! Apply today!

The GIANT Company is an equal opportunity employer. We comply with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.