Assistant Director, Shared Services Center

Ranked #46 in U.S. News & World Report's list of Best Public Colleges and Universities, Rutgers University-Camden is a diverse, research-intensive campus of approximately 6,100 students at the undergraduate, graduate, and doctoral levels and 1,100 faculty and staff members. Located in Camden, N.J., directly across the Delaware River from Philadelphia, the university is uniquely situated to serve the local community while achieving global reach. A U.S. Department of Education-designated Minority Serving Institution, the university thrives due to a supportive culture that helps students achieve their goals and fosters collaboration among employees. Rutgers-Camden is recognized as a national model for civically engaged urban universities and was selected by the Carnegie Foundation for the Advancement of Teaching for a Community Engagement classification. Washington Monthly magazine has ranked Rutgers University-Camden among its "Best Bang for the Buck" universities and best national research universities. Recently, Rutgers-Camden earned Carnegie classification as an R2 research university due to a high volume of internationally recognized research, creative output, and scholarly activity.

The Shared Services Center ( SSC) is a department within the Finance & Administration division at Rutgers University-Camden and serves the campus, currently providing support for several business functions of the campus, including procurement and payroll services. Long-term goals for the SSC include the successful incorporation of additional business functions, primarily in the areas of finance, accounting, procurement, facilities and operations management, and human resources into the center to provide expanded and efficient service to the campus, in connection with financial sustainability strategies of the division.

The Assistant Director of the Shared Services Center must be a visionary and strategic leader as they will be responsible for establishing and leading a high-performing Shared Services Center ( SSC) within a higher education institution. This role involves transformative change leadership, the development of innovative solutions, and the seamless integration of service delivery across multiple administrative and support functions. The Assistant Director will focus on optimizing resources, driving operational excellence, and fostering a culture of continuous improvement, all while ensuring alignment with the institution's mission and values and serving as an influential agent of change. This position will work collaboratively with academic and administrative units and other stakeholders, both at Rutgers University-Camden and centralized divisions of Rutgers University, to deliver efficient, streamlined services that support the strategic goals of the university.

This role offers a unique opportunity to shape a center of excellence within a respected institution, bringing transformative change to support the academic and operational success of the university community. The Director will be a crucial driver of efficiency, partnership, and impactful service delivery, committed to the institution's growth and evolution.

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes:

For detailed information on benefits and eligibility, please visit: http://uhr.rutgers.edu/benefits/benefits-overview.

This position may be eligible for a hybrid work arrangement.

Bachelor's degree in Business Administration, Higher Education Administration, or related field.

- Minimum 8-10 years of progressive leadership experience in a shared services or operational management role, preferably in a higher education or complex organizational setting.

- Demonstrated experience in leading organizational change, improving operational efficiencies, and managing cross-functional teams.

- Strong analytical and strategic thinking skills, with a proven ability to develop and implement transformative initiatives.

- Excellent interpersonal and communication skills, with the ability to build relationships and work collaboratively with diverse stakeholders.

Skills and Competencies

- Visionary Leadership: Ability to inspire, create, and articulate a forward-looking vision for shared services.

- Change Management: Expertise in leading teams through transitions and establishing buy-in across a complex organization.

- Strategic Planning: Proficiency in long-term planning and the ability to align resources with institutional goals.

- Operational Expertise: Knowledge of best practices in shared services delivery, process improvement, and customer service excellence.

- Technology Acumen: Understanding of technology applications and data analytics that enhance service quality and efficiency.

Master's preferred. Candidates with previous experience in a finance, business or operations leadership role in a four-year state institution of higher education will be considered with priority. Demonstrated successes in a higher education environment will be preferred.