Group Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Group Manager will be responsible for providing oversight to multiple properties and Property Management employees as directed by the property owners ("Clients") and in accordance with Management Agreements along with the standards and procedures of JLL.

The goal is to provide our clients (owners) and tenants - with the highest level of service available. The Group Manager will be expected to independently manage multiple properties and / or portfolios of more than three (3) buildings, and the management teams that service each property or portfolio.

The Group Manager is responsible for working directly with the clients to ensure a thorough understanding of the investment objectives and the development of property / portfolio strategic plans and operating and capital budgets.

The Group Manager is responsible for the management, supervision, and professional development of all managers with in assigned portfolios and ensuring compliance with Jones Lang LaSalle employee performance process. Additionally, the Group Manager is responsible for representing Jones Lang LaSalle Americas, Inc. in the local and regional business and real estate community to promote Jones Lang LaSalle's reputation and capabilities to prospective tenants and clients.

Job Responsibilities:

Operations:

• Conduct property inspections to determine necessary services and equipment.
• Assign maintenance and repair duties to employees and obtaining bids for additional work from contractors
• Manage major construction projects and reviewing construction specifications or plans
• Administer service contracts and purchasing supplies and equipment
• Ensure that insurance requirements are met for all properties
• Develop property manuals and online systems
• Implement and update emergency evacuation procedures and life safety systems
• Provide support to property teams with operational or administrative functions required to ensure compliance with Management Agreements
• Jointly communicate effectively with the Senior Director of Property Management on all significant operating, financial, leasing, and administrative issues
• Ensure that the Jones Lang LaSalle standards are implemented, met and maintained consistently. This includes all policies and procedures, systems and standards and initiative compliance of the property teams
• Oversee the commissioning and startup of key assignments. Ensure the implementation of JLL minimum standards on newly acquired and existing properties
• Participate in the development and implementation of strategically oriented plans to meet the management services needs within the division
• Provide support and/or negotiate Management Agreements
• Oversee all preventative maintenance programs in conjunction with local and regional engineering
• Initiate and participate in defining department wide policies and procedures
• Capable of independently managing an office building portfolio of three (3) or more buildings, more than 1,000,000 s.f.

Financial:

• Assist in the preparation and review of annual jurisdictional forms and filings
• Support the lease administration process and reviewing lease agreements
• Manage the accounting and collection process in coordination with Client Accounting Services
• Review account aging reports and taking appropriate actions
• Prepare and review financial statements and reports for clients
• Implement financial and operational controls to provide the most effective and efficient management of the properties in accordance with the Company's standards and/or owner requirements
• Prepare and review annual property business plans and operating budgets, subject to Client review and approval
• Prepare and review operating reports in conjunction with Clients' required schedule
• P&L responsibility for their portfolio including fee collection and salary allocations

Client Service:

• Interface with clients to develop and nurture strong relationships, with the goal of meeting or exceeding their expectations regarding the operational, financial, and marketing efforts for their property / portfolio
• Provide necessary support and information to the property team
• Conduct periodic inventories and property condition assessments

Business Development:

• Cross-sell all Jones Lang LaSalle services to clients and tenants.
• Interface with leasing brokers to ensure the lease process meets Client's objectives
• Promote JLL's reputation and capabilities to prospective tenants and clients in the local and regional business community
• Support the Regional Manager in new business presentations and RFP responses
• Participate in and support regional and national property management initiatives

Management:

• Prepare staffing and compensation recommendations to Regional Manager
• Train and develop direct reports to prepare for promoting employees from within for future opportunities
• Support, assist and direct the growth and development of others within the department
• Interview and recommend the appropriate candidate for a position within the team
• Perform mid-year and annual performance reviews
• Coordinate with Regional Manager and Human Resources to address any personnel performance issues
• Assume a leadership role in the department and assume responsibility for the coordination and successful performance of committees
• Work with the Regional Engineer coordinating technical support and developing training programs designed to offer advancement to promising engineering candidates
• Coordinate activities of Property Managers and other members of the Jones Lang LaSalle team.
• Support and assist on department and company initiatives
• Be an active proponent of property management within the company and local market
• Interact with and coordinate the efforts of the other Jones Lang LaSalle Operating Groups at the property level
• Oversee a tenant retention program
• Directly supervises employees managing assigned buildings. Carries out supervisory responsibilities in accordance with the policies enumerated within the Jones Lang LaSalle Personnel Handbook and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Knows, understands and sets an example relative to the policies within the Jones Lang LaSalle Personnel Handbook

Misc. - Any and all other duties and tasks assigned

Education/training:

• Associates or Bachelor degree required
• Industry accreditation and/or designation a plus
• Real estate license within your jurisdiction is required within six (6) months of employment with JLL
• Advanced degree strongly preferred

Years of relevant experience:

• Minimum of ten (10) years of commercial real estate or property management experience including budget preparation/financial reporting, familiarity with building systems, lease negotiation, documentation and administration

Skills and knowledge:

• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.), general business periodicals, professional journals, technical procedures, or government regulations
• Ability to produce well-written reports, business correspondence and procedure manuals
• Ability to effectively present information and respond to questions from senior level management, clients, customers, peers and the general public
• Excellent interpersonal and management skills for interaction with owners, tenants, internal and external clients
• Ability to calculate figures and amounts such as discounts, interest, commissions, prorations, percentages, basic calculation of measurement of rent, parking fees, late fees, and volume
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to analyze, interpret and explain financial statements and calculate dollar and percentage variances
• Possesses strong financial and accounting acumen
• Significant experience in budgeting, financial reporting, and asset management
• Ability to define problems, collect data, establish facts, and draw and present valid conclusions
• Ability to solve practical problems and deal with variety of concrete variables in situations where only limited standardization exists
• Ability to respond to, and interpret, a variety of instructions furnished in written, oral, diagram or schedule form
• Strategic thinker with strong implementation orientation
• Highly motivated and proficient at managing multiple tasks
• Ability to prioritize day-to-day operational issues, coupled with a leadership role in departmental initiatives

Other abilities:

• Must have at least five (5) experience with managing people; specifically, a staff of three (3) or more
• Proficient knowledge of Microsoft Office/Suite, and any other software program or piece of technology identified as standard for Jones Lang LaSalle or requested by the Client
• Must have working knowledge in various budget applications

Certifications/licenses:

• Leed AP or Green Associate preferred
• Real estate license within your jurisdiction is required within six (6) months of employment with JLL

Physical work requirements and work conditions:

In compliance with The Americans with Disabilities Act (ADA), the Group Manager's responsibilities are such that in order to perform the required work in a safe and satisfactory manner, the following minimum physical requirements apply:

• Is regularly required to sit for long periods of time
• The employee frequently is required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl
• Reading Video Display Terminals, order forms and other written documents
• Lifting a minimum of thirty-five (35) pounds
• Using and accessing stairwells during emergencies
• Using keyboards for typing and computer input
• Hearing, speaking and answering the office telephone system

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.