Lead HR Advisor

At Lumen, our human resources team is dedicated to understanding the needs of our employees and determining how best to support and guide them. As a Lead HR Advisor in the Employee & Labor Relations Center of Excellence, you will be tasked with offering support, guidance and solutions to various employee and leadership concerns, which can range from straightforward to highly complex matters. Your responsibilities will include management coaching, performance management, leading and guiding investigations, dispute resolution, change management, influencing solutions based decisions, HR policy interpretation and spearheading continuous improvement projects.

Success in this role is characterized by being a self-starter, showing persistence to get the right things done, maintaining a positive attitude and being extremely quick and curious to learn new things, creative and innovative, solution oriented, out of the box thinking and self-accountability. Success is further exhibited by building strong relationships, being a change agent, adaptability, fostering a culture of continuous improvement and maintaining a customer first mindset.

Fully remote position open to candidates based anywhere in the U.S.

• Serve as a trusted advisor, influencer providing candid, unbiased and solutions-based counsel through an interactive partnership with the business.
• Demonstrates ability to provide thoughtful, courageous and empathetic support to employees and leaders; actively listening and asking probing questions to accurately diagnose the issue(s)
• Guides leaders and business partners on Lumen's Core Principles, leadership strategies, and best practices.
• Coach leaders to improve leadership abilities, relationships among teams/individual and interpersonal communications, including conflict resolution, positive performance optimization and corrective actions.
• Provide expert advice and support on employee relations issues,
• Conduct thorough investigations of complaints, ensuring fair and consistent application of policies.
• Utilize data, artificial intelligence tools and other established best practices to inspire and foster continuous, impactful improvement.
• Work in a dynamic, evolving, high-energy work environment.

• Demonstrates candor, poise, professionalism and executive presence to field difficult questions from teammates and leaders; ability to discuss difficult issues with candor and kindness.
• Demonstrates a broad understanding of core HR disciplines such as general HR acumen, compensation, Employee Relations and HR consulting/advising, along with a demonstrated ability to apply it in support of business and people priorities.
• Ensure legal compliance of HR state and federal regulations and applicable employment laws.
• Demonstrate a change management mindset through identification of opportunities to enhance the employee experience through education, process improvement and innovative ideas; offer potential solutions to drive greater stakeholder satisfaction.
• Utilize data to assist in decision making and recommend opportunities to improve practices.

• May provide HR support for union-represented work environments.

• All other duties as assigned

Key Skills & Competencies

• Minimum of six years of Human Resources experience with a strong understanding of employee relations, employment law and labor relations
• Ability to be resilient and remain professional under pressure when partnering with senior level leaders and complex issues
• Expertise in conflict resolution

• Understand the nuances of each situation to ask insightful, probing questions, providing guidance and counsel that results in a positive outcome and impact to organization goals and values

• Ability to effectively work independently and identify when to engage additional resources or escalate when appropriate
• Ability to hold yourself accountable to set priorities, manage multiple responsibilities, and deliver against deadlines
• Ability to assist peer group to contribute to the overall success of the organization
• Expert interpersonal and collaboration skills with experience dealing at all levels within an organization
• Strong ability to influence stakeholders at all levels of the organization to guide decisions while acting with integrity

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure

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