IT Business Analyst

The IT Business Analyst plays a crucial role in solving business problems through technology, driving continuous improvement, and delivering value across the organization. This position leverages a deep understanding of technology capabilities and business processes to provide solutions through process improvement, solution design, and technology implementation. The IT Business Analyst will identify, collect, clarify, and translate business challenges into actionable solutions that enhance overall efficiency. Key focus areas include business process analysis, process automation, workflow automation, improving integrations, and developing complementary solutions. We seek a proactive, detail-oriented problem solver with a continuous-improvement mindset and a strong desire to learn and grow.

Job Responsibilities

• Develop strong relationships with team members across the business through regular interactions.
• Collaborate within and across business units to understand and define business problems, deliver strategic value, and maximize business capabilities.
• Initiate and deliver incremental improvements to existing processes, integrations, and services.
• Assist with enterprise systems implementations and manage related organizational change.
• Respond to business requests by analyzing, justifying, designing, and implementing solutions ranging from process improvements to software, systems, and integrations.
• Evaluate initiatives and projects to estimate value, cost, and effort.
• Create and maintain business requirements documents, solution design documents, technical specifications, use cases, test cases, and test plans.
• Provide tier 2-3 production support for current enterprise applications, engaging vendor support when necessary.

Qualifications/Requirements

• 4+ years of experience in related disciplines such as process improvement, process optimization, process management, product management, solution design, application administration, business analysis, or systems analysis.
• Degree, coursework, or experience in Business Analysis, Software Development, Information Technology, or a related field. CCBA, CBAP, or related certifications are a plus.
• Familiarity with database applications, web application architecture, APIs, UI/UX, and similar concepts.
• Understanding of enterprise database applications architecture, data integrations, and mobile applications is beneficial.
• Experience with Robotic Process Automation, low-code/no-code platforms, data structures, and Microsoft Power Automate is desired.
• Familiarity with small to medium project planning and agile software development lifecycle.
• Excellent communication skills (oral, written, and visual).

Cianbro is an employee-owned, tobacco-free, equal opportunity employer, we do not discriminate based on marital status, race, color, creed, gender, sex, religion, national origin, gender identity, age, veteran status, union affiliation, physical or mental disability, citizenship status, sexual orientation, genetic information, or other legally protected status.

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