New

Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Schaumburg
Jun 07, 2025
Are you detail-oriented, tech-savvy, and passionate about helping others? Do you enjoy solving problems and working behind the scenes to make things run smoothly? If so, we'd love to have you on our team! We're looking for a Customer Support Representative who thrives in a fast-paced, email-heavy environment. This is not your typical call center role-this position focuses on case resolution, research, and email communication to support our fleet management customers and internal teams. What You'll Do * Manage a high volume of customer emails and case resolutions using Salesforce * Support account managers by assisting with vehicle orders, billing changes, and service issues * Help drivers navigate complex situations (e.g., impounded vehicles) and educate them on future steps * Conduct research to resolve customer issues-thinking critically and creatively * Communicate with internal departments via Microsoft Teams to coordinate solutions * Make outbound follow-up calls to gather missing information or provide updates * Enter and update customer data across multiple systems while multitasking * Generate reports, distribute insurance cards, and manage driver data updates What You Bring * 2+ years of office-based customer service experience * Strong written and verbal communication skills * Excellent grammar and email etiquette * Proficiency with Microsoft Office (Outlook, Word, Excel) * Strong typing skills (minimum 40 WPM; typing test required) * High school diploma or equivalent * Ability to work across multiple monitors and databases with ease Bonus Points For * Experience with Salesforce or other CRM platforms * Familiarity with Excel data entry and reporting * Previous experience in fleet management or logistics Soft Skills That Set You Apart * Resourceful and proactive problem-solver * Detail-oriented with strong organizational skills * Positive attitude and professional demeanor * Able to work independently and manage time effectively * Comfortable juggling multiple tasks and systems Why You'll Love Working Here * A collaborative, supportive team environment * Extensive training to set you up for success * Opportunities to grow your skills and career * A chance to make a real impact on customer satisfaction Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Schaumburg,IL. Application Deadline This position is anticipated to close on Jun 20, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.