New 
Customer Service Representative
 TEKsystems | |
$20.00 - $24.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Illinois, Tinley Park | |
 Jun 07, 2025 | |
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We're looking for a Customer Experience Associate to join our world-class support team. You'll be the first point of contact for our customers-answering questions, resolving issues, and ensuring every interaction is smooth, helpful, and positive.
What You'll Do * Handle 25-50+ inbound calls and 50-100+ emails daily with professionalism and care * Answer customer questions about shipping, product availability, pricing, and more * Research and resolve inquiries using internal systems and tools * Create and manage customer cases to ensure timely resolution * Collaborate across departments to address customer needs and deliver solutions * Provide clear, proactive communication across multiple channels * Use critical thinking to manage exceptions and provide transparency * Deliver a seamless, frictionless customer experience every time What You Bring * 2+ years of customer service experience in a product-based company * Strong computer skills, including Microsoft Outlook and Word * Experience handling high-volume inbound calls and emails * Excellent written and verbal communication skills * High school diploma or equivalent Bonus Points For * Experience with Microsoft Dynamics CRM * Proficiency in Microsoft Excel * Familiarity with order entry and fulfillment processes Soft Skills That Shine * Resourceful problem-solver with a positive, can-do attitude * Detail-oriented and organized with strong follow-through * Able to work independently and take ownership of tasks * Professional, accountable, and customer-focused * Strong email etiquette and communication skills What You'll Get * Extensive on-the-job training to set you up for success * A supportive, team-oriented culture * Opportunities for growth and development * The chance to be part of a company known for delivering world-class customer experiences *Pay and Benefits* The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Tinley Park,IL. *Application Deadline* This position is anticipated to close on Jun 20, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |