New

Installation Support Specialist

TEKsystems
$19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New Jersey, Moorestown
Jun 07, 2025
Installation Support Specialist Moorestown, NJ Training: Monday-Friday 9am-5:30pm After Training/Regular shift: Monday-Friday- 10:30am-7pm Saturday 9-530pm (every 5 weeks will work a Saturday) 2 days in-office, 3 days remote. Responsibilities: Provide division and customer support across multiple channels to ensure installations are completed as contracted, all documentation is properly recorded in CRM for invoicing, and customer satisfaction is achieved. * Communicate with customers and subcontractors during installation completion. * Audit system documentation to support the invoicing team, following established policies and procedures. * Follow up with customers post-installation to collect final payments and required documents. * Manage inbound calls and ensure timely resolution of issues. * Coordinate with divisions to address additional service needs or missing documentation/data. * Ensure consistency and quality in customer interactions by adhering to company processes and procedures. * Perform other duties as assigned * Acts as the final checkpoint before a job is officially closed. * Responsible for gathering completion details from installers via text or call. * May need to handle upset customers and escalate service tickets for unresolved issues or damages. * Plays a key role in closing out tickets and ensuring all necessary information is captured for invoicing. Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Moorestown,NJ. Application Deadline This position is anticipated to close on Jun 20, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.