Workplace & Retail Segment Leader

Mission Statement As a Mannington Associate, I am expected to conduct myself in a manner which supports the company's values and philosophy, while performing in the best interest of my fellow associates. I am expected to contribute to our mission statement: to be the best people to do business within the flooring industry.

Job Summary: As a key member of our team, you will be responsible for driving the growth of our workplace and retail business segments within the commercial floorcovering sector. Your primary focus will be to expand our market presence, develop new business opportunities, and strengthen relationships with existing clients. You will leverage your expertise in commercial flooring solutions to identify and pursue opportunities in both new construction and renovation projects for office spaces, retail environments, and other commercial settings.

Key responsibilities include:

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  Market Expansion: Identify and target new business opportunities within the workplace and retail sectors, including architects, designers, contractors, and facility managers.

  
  

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  Client Relationship Management: Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and repeat business.

  
  

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  Sales Strategy: Develop and implement sales strategies to increase market share and achieve revenue targets.

  
  

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  Product Knowledge: Maintain up-to-date knowledge of our commercial floorcovering product lines and industry trends to effectively position our solutions.

  
  

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  Collaboration: Work closely with district managers, regional sales directors, and other internal teams to ensure seamless project execution and customer satisfaction.

  
  

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  Reporting: Monitor and report on sales performance, market trends, and competitor activity to inform business strategies.

  
  

This job will play a pivotal role in expanding Mannington's brand's presence in the commercial sector, contributing to sustainable business growth and long-term success.

Other Duties may be assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To effectively grow a retail and workplace flooring brand, a blend of business, sales, interpersonal, and operational skills is essential. Here are the key skills needed:

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  Sales and Persuasion

  
  

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  Ability to listen to customers, understand their needs, and recommend appropriate flooring solutions.

  
  

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  Strong closing skills and the ability to use customer data to make relevant product recommendations.

  
  

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  Product Knowledge

  
  

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  Deep understanding of flooring materials, installation techniques, and the latest industry trends.

  
  

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  Awareness of product benefits and competitive advantages to clearly communicate value to clients.

  
  

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  Customer Service

  
  

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  Skills in active listening, empathy, and conflict resolution to handle customer concerns and build loyalty.

  
  

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  Ability to maintain positive interactions even in challenging situations.

  
  

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  Communication

  
  

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  Clear verbal and written communication skills for interacting with clients, partners, and internal teams.

  
  

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  Ability to articulate product features and business value confidently.

  
  

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  Teamwork and Leadership

  
  

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  Collaboration with colleagues and leadership in guiding teams to achieve business goals.

  
  

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  Multi-tasking and Time Management

  
  

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  Efficiently managing multiple projects, prioritizing tasks, and meeting deadlines in a fast-paced environment.

  
  

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  Decision Making and Problem Solving

  
  

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  Quickly evaluating situations and making informed decisions to keep business moving forward.

  
  

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  Marketing and Digital Presence

  
  

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  Knowledge of digital marketing, e-commerce, and social media to promote the brand and engage with customers.

  
  

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  Networking and Relationship Building

  
  

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  Developing strong relationships with architects, designers, contractors, and other key industry professionals.

  
  

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  Financial Acumen

  
  

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  Understanding budgets, sales reports, and key performance indicators to drive profitability.

  
  

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  Inventory Management

  
  

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  Ensuring product availability and efficient stock control to meet customer demand.

  
  

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  Resilience and Adaptability

  
  

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  Handling objections, adapting to changing market conditions, and bouncing back from setbacks.

  
  

These skills, combined with a commitment to ongoing training and development, are vital for expanding a retail and workplace flooring brand.

Based on the provided list of essential skills and typical job postings for commercial flooring sales and growth roles, additional qualifications beyond a college degree and five years' experience commonly include:

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  Proven Sales Track Record: Demonstrated success in achieving sales goals and growing business in the commercial or retail flooring sector.

  
  

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  Industry Relationships: Established relationships with general contractors, architects, designers, and other key industry stakeholders.

  
  

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  Technical Proficiency: Ability to read and interpret architectural drawings and bid documents.

  
  

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  Product and Installation Knowledge: Strong understanding of commercial flooring products and installation methods.

  
  

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  Project Management Skills: Experience managing projects from estimate through installation and completion.

  
  

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  Software Skills: Familiarity with industry-specific software such as Measure Square, RFMS Measure, or equivalent for estimating and project management.

  
  

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  Communication and Interpersonal Skills: Excellent professional communication, negotiation, and interpersonal abilities.

  
  

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  Organizational Skills: Ability to manage multiple projects, meet deadlines, and adapt to shifting priorities.

  
  

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  Valid Driver's License: Often required for client visits, site measurements, and project monitoring.

  
  

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  Resilience and Adaptability: Ability to handle demanding situations and adapt to changing market conditions.

  
  

Computer Skills: To perform this job successfully, an individual should have knowledge of Internet Explorer; Microsoft Excel; Microsoft Word; Microsoft Outlook; and AS400/SAP.

Other Qualifications: Significant travel is required.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet.