New 
Heat Relief Shelter Aide
 International Rescue Committee | |
medical insurance, life insurance, paid time off, sick time, 403(b)
| |
 United States, Arizona, Glendale | |
| 4425 West Olive Avenue (Show on map) | |
 Jun 09, 2025 | |
|
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
The International Rescue Committee will be partnering with the Diocesan Council for the Society of St. Vincent de Paul, Diocese of Phoenix (SVdP), grant recipient, to provide heat respite through the most dangerous months - June 1 through September 30, 2025. The partnership will serve 170 men and women each night who otherwise may try to find respite on the street. In addition to providing water, air conditioning, a safe place to sleep, and hygiene products, we will offer all of our residents the opportunity to work with a navigator and get connected to resources to ultimately move towards more sustainable housing.
Job Summary:
The Shelter Aide will work with the main goal of maintaining a safe, welcoming, space to save lives during the summer heat and help residents move forward to more stable and sustainable housing situations.
This position includes assisting with shelter set up and clean up as needed, monitoring the shelter check-in line, assisting with the check-in process, and entering guest information into the database. The Shelter Coordinator will orient new guests to shelter guidelines and expectations while connecting them to appropriate resources available.
Major Responsibilities:
Responsibilities include, but are not limited to:
* Assist with daily shelter setup, takedown, cleaning, and general maintenance to ensure a sanitary and safe environment.
* Welcome guests, monitor the check-in process, and orient new arrivals to shelter rules and available resources.
* Monitor guest areas to ensure all residents are safe, comfortable, and treated with dignity and respect.
* Respond to guest questions and requests regarding shelter services; provide appropriate referrals when needed.
* Coordinate incident de-escalation with staff and security as needed, and document any critical events or needs.
* Maintain accurate records of guest entry and exit using electronic systems.
* Store and label guest belongings in line with shelter policies.
* Stock and distribute shelter supplies, including meals, hygiene items, clothing, and bedding.
* Support volunteer engagement, offering guidance, directions, and assistance to ensure a meaningful experience.
* Participate in program and team meetings, agency events, and required training.
* Collaborate with the shelter management team to ensure effective communication and smooth operations.
* Uphold IRC policies and values including the IRC Way, Child Safeguarding, and client confidentiality standards.
* Perform other duties as assigned.
Job Requirements:
Education: High School diploma or GED required.
Work Experience: Experience working in shelter or emergency response settings preferred.
Demonstrated Skills and Competencies:
* Strong interpersonal and communication skills, including the ability to interact with diverse populations.
* English fluency required; Spanish proficiency strongly preferred. Additional languages (e.g., Haitian Creole, Portuguese) are a plus.
* Demonstrated ability to multi-task, prioritize responsibilities, and maintain composure in fast-paced environments.
* Basic computer literacy (Microsoft Word, Excel, Outlook).
* Proven ability to work independently and collaboratively as part of a team.
* Comfortable handling de-escalation and safety interventions.
* Valid driver's license, active auto insurance, and reliable transportation required.
* Must be eligible to obtain an Arizona Fingerprint Clearance Card within 90 days of hire.
Working Environment:
* 100% onsite at a 24-hour emergency shelter.
* This role requires flexible scheduling including evening, overnight, weekend, and holiday shifts.
* Physical requirements include standing for extended periods, bending, lifting Compensation:Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way - our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
| |