HELOC Processor III

OneAZ Credit Union
paid time off, paid holidays, sick time, tuition reimbursement, 401(k)
United States, Arizona, Phoenix
Jun 09, 2025
Join Us in Making an Impact At OneAZ Credit Union, our success is measured only by yours. We're here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters-you've found it! Who You Are You're impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let's build something great together. What You'll Do This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027 The HELOC Processor supports a fast-paced department responsible for processing and funding HELOC and fixed equity loan applications. The role coordinates scheduling of member appointments at branches or mobile notaries for loan execution which fund in the loan funding Department. The HELOC Processor supports a centralized processing, funding, and closing environment. Processes HELOC and fixed equity loan applications received from virtual banking department and retail branches. Validates stipulations, including but not limited to: income, review title, Prevention, Retention, and Contingency (PCR) and automated value model (AVM), and flood insurance verification. Works with members to ensure an efficient process to closing. Maintains consistent communication with retail Bankers and virtual banking team regarding status of files and needed items. Prepares welcome letters for members. Supports Home Equity email box, answering questions presented by retail Bankers and virtual banking associates. Supports centralized processing, closing, and funding of HELOCs and fixed 2nd equity loans. Establishes a line of communication with members throughout process. Works with third-party vendors to complete appraisals and title requests. Handles title issues with third-party title company to clear liens, judgements, and other items that may prevent a lien in favor of the Credit Union. Assists the virtual banking team with loan questions and member inquiries to support the internal partnership. Assists with other projects in the Loan Fulfillment department, including system upgrade testing, new lending products, promotions, and procedures. Assists the team with escalated questions and complex tasks using critical thinking skills to offer innovative and effective solutions, consulting with department leadership when appropriate. Responsible for the training of new associates in the department, building trust with new team members and offering one-on-one support throughout their introductory period. What You Bring High School Diploma Required Associate's Degree or experience with mortgage lending practices, guidelines, and closing documents. 5 to 8 years of similar or related experience. of HELOC or mortgage loan processing experience. NMLS license required. A passion for people, innovation, and growth. Not sure if you meet every requirement? That's okay. We believe great talent comes from all backgrounds and experiences. At OneAZ, we value potential, passion, and purpose. If you're excited about this opportunity and believe in our mission, we encourage you to join our Talent Community Compensation & Benefits Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time Low-cost Medical, Dental & Vision plans Paid childcare assistance Award-winning 401K Gym fee reimbursement Tuition Reimbursement Student loan repayment ...and much more. Explore all the details in our comprehensive Benefits Booklet Target hiring range $27/hr - $35/hr (Depending on experience and prior to any incentives this position is eligible for) Why Join OneAZ? At OneAZ, we're not just a credit union; we're a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank for new pioneers. We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you'll be part of a team committed to exceeding expectations and redefining what's possible. Additional Notes: Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.