Senior Sales Support Specialist

Western Alliance Bancorporation
dental insurance, tuition assistance, 401(k)
United States, Arizona, Phoenix
Jun 09, 2025
Job Title: Senior Sales Support Specialist Location: Biltmore What you'll do: As a Senior Sales Support Specialist, you'll work in the Specialized Mortgage Services Group supporting the National Sales team with its growing warehouse and mortgage servicing rights portfolio. You'll partner with bankers to ensure accounts are sufficiently managed on a day-to-day basis, including handling customer requests, working on annual credit renewals for existing clients and analyzing new opportunities. Additional responsibilities include monitoring and tracking customer performance and pipeline management / reporting. Working with the Credit team to renew credit facilities; including ensuring the loan application has been submitted by the customer. Preparing term sheets for existing customers and prospects. Provide guidance and monitoring to the sales team in the areas of deposits, loan balances, market share and financial compliance tracking. Support the sales team with pipeline and prospect management. Potential to accompany sales team on customer calls to obtain an understanding of the business relationship/loan request to assist the banker in developing strategies to meet the needs of the bank and the customer most effectively. Provide excellent customer service and represent the bank in a professional and responsible manner. What you'll need: 4+ years of related experience or similar field. High school diploma required; Bachelor's degree in related field preferred. Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services. Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices. Intermediate to advanced knowledge of various word processing and spreadsheet software. Intermediate to advanced customer service experience. Advanced speaking and writing communication skills. Benefits you'll love: We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career! About the company: Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. Western Alliance Bancorporation