New

IT Support Specialist

TEKsystems
$35.00 - $45.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Libertyville
Jun 10, 2025
Description The IT Support Technician will provide hands-on technical support at our Libertyville facility and remote assistance across the organization. This role is essential for maintaining smooth IT operations, resolving technical issues, managing IT assets, and supporting infrastructure and security initiatives. The technician will also participate in the IT ticket triage rotation and may occasionally work after hours for project-related tasks. Key Responsibilities Technical Support & Troubleshooting: Provide on-site support for desktops, laptops, mobile devices, printers, and peripherals. Diagnose and resolve hardware, software, and network issues. Manage user accounts in Microsoft 365 and Active Directory. Support VPN and remote access connectivity. Install, configure, and maintain Windows OS and applications. IT Operations & Asset Management: Participate in IT ticket triage and ensure timely resolution. Maintain accurate inventory of IT assets. Coordinate hardware replacements, upgrades, and repairs. Assist with equipment and software deployment. Infrastructure & Network Support: Troubleshoot basic networking issues, including VLANs and connectivity. Support Wi-Fi and wired network troubleshooting. Assist with firewall configurations and testing as needed. Security & Compliance: Enforce IT security policies and ensure SOC II Type 2 compliance. Support endpoint security (CrowdStrike, Rapid7) and patch management. Monitor and respond to phishing attempts and security alerts. Project Work & After-Hours Support: Participate in IT projects (e.g., deployments, upgrades, office moves). Provide after-hours or weekend support as needed (will be limited but could be possible in case of an emergency so must be open to this). Contribute to disaster recovery and backup testing. Top Skills Details Active directory,Support,Windows 10,Troubleshooting,Help desk,Help desk support,Customer service,Technical support,hardware,Desktop,Windows,Application support,Mobile Device Management,Ticketing system,Deployment,Microsoft Intune Additional Skills & Qualifications Associate's degree in IT, Computer Science, or related field (or equivalent experience). 2+ years of IT support experience, preferably in manufacturing or industrial settings. Experience with Windows 10/11, Microsoft 365, Entra ID (Azure AD), and ITSM systems. Technical Skills: Strong troubleshooting skills for hardware, software, and networking. Familiarity with IT asset management and procurement. Basic knowledge of Fortinet firewalls and VLANs (preferred). Experience with CrowdStrike and patch management tools (preferred). Soft Skills: Excellent problem-solving and multitasking abilities. Strong communication and customer service orientation. Ability to work independently and collaboratively. High attention to detail and documentation. Experience Level Expert Level Pay and Benefits The pay range for this position is $35.00 - $45.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Libertyville,IL. Application Deadline This position is anticipated to close on Jun 14, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.