New

Service Center Representative

TEKsystems
$24.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, San Diego
Jun 10, 2025
We are hiring across San Diego, California for a Service Center Representative onsite role!!! The overall objective of this position is to perform the account maintenance billing reconciliation reporting and/or customer service related activities. Duties could include one or more of the following: performing database maintenance and research tasks to support the contracts administration cash control operations and assignment of medical record numbers to generate and distribute contracts and member I.D. cards to provide facilities support and to enter documents into the workflow imaging system. ACCOUNTABILITIES: Identifying researching and reconciling billing payments amounts to ensure accurate eligibility determination payment revenue and membership records. Setting up and maintaining member data including but not limited to processing enrollments corrections retroactivity adjustments and terminations. Supporting eligibility inquiries. Ensuring bills are correct and mailed timely. Interacting with purchaser benefit administrators to answer questions and explain Health Plan policy and contractual provisions related to membership and billing. Resolving related problems. Assisting Health Plan purchaser contacts and sales and service representatives in the sales process and the analysis and resolution of problems related to membership accounting. Resolving payment discrepancies and delinquencies. Identifying coding batching scanning and indexing documents for imaging. Providing office services support including but not limited to picking up sorting and delivering mail filing and retrieving documents ordering and distributing office supplies performing miscellaneous facilities maintenance tasks and providing photocopying and copier maintenance. Working with internal and external customers and vendors to resolve any issues related to support services activities. Collecting and monitoring productivity and customer service quality measures. Participating team-based projects and contributing to customer service and operations improvements initiatives. Assisting with training as required. Facilitating communications across all lines of business. Participating in purchasers performance evaluations and performance target setting activities. Perform other duties as they are assigned. REQUIREMENTS: Minimum of 2 years experience in accounting finance or related field preferred. Proficiency in math data entry typing spelling and grammar for which tests are required. Demonstrated ability to work in a team-based environment. Successful customer service track record. Ability to diagnose analyze and solve a variety of quantitative and qualitative problems. Ability to communicate clearly and professionally. Computer experience preferably in a PC windows based environment. Willing to learn new tasks and adapt to new business requirements. Excellent conflict resolution and decision making capabilities. Ability to work productively at multiple tasks. Ability to adapt to change and be flexible in shifting priorities Location: Rio San Diego - 8954 Rio San Diego Drive 3rd floor San Diego CA 92108 Possibility for remote once all training and QA scores are at Operations Standard and approved by the Operations Manager. NO Time off during training or first 90 days No time off during holidays federal holidays exception. Shift: 8am-5pm PST may vary slightly upon completing training Experience Level Expert Level Pay and Benefits The pay range for this position is $24.50 - $24.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in San Diego,CA. Application Deadline This position is anticipated to close on Jun 23, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.