Service Intake Specialist I - Remote

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready. We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture.

Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we're proud of the fact that our employees share that commitment.

We have been recognized as a "Best Places to Work" in Arkansas, Florida, and Hawaii. You'll be rewarded with opportunities for personal and professional development and opportunities for advancement. This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.

Check out how we make a meaningful difference in the lives of others!

https://player.vimeo.com/video/518665804

What We Offer You:

• A culture that values employees and celebrates, empowers, and inspires a diverse workforce
• Outstanding and affordable benefits package
• PTO provided at date of hire
• 11 paid holidays
• 401(k) with up to 6% match; fully vested from day 1
• Remote opportunities with company-provided equipment
• Team-oriented, collaborative group of peers
• Career advancement opportunities
• Tuition Reimbursement
• Employee Assistance Program
• Inclusion Council and Employee Resource Groups
• Recharge Days and Volunteer Time Off
• This is a remote position.

Life Takes You Places! Are you ready to join us?

The base salary range for a Service Intake Specialist I is $35,000 to $45,000. Actual salaries will vary by geographic location and are based on factors such as candidate's qualifications, experience, skills, competencies, and company tenure & equity. In addition to base compensation, this role is eligible for an annual incentive plan based on company performance and individual performance.

Service Intake Specialist I

This position will review and process individual and group product eligibility requests upon verification of membership eligibility, entering applications into the processing system, ensuring they are complete as well as comply with various state regulations, governing policy forms and company policies. This is a fast-paced production position that requires attention to detail and processing accuracy.

Essential Duties:

• Follow workflow and Procedure Flow documents to verify eligibility requirements and accurately process group/individual applications in all applicable systems
• Achieve quality and productivity benchmarks by multi-tasking in a fast paced, high-volume environment daily
• Utilize professional communication skills, accurate product knowledge and procedures to provide excellent customer service to groups and individuals, that is both written and spoken
• Work collaboratively with leadership to expand knowledge and gain skills throughout the first year of service
• May perform other duties as assigned based on department needs
• Performs other related duties and responsibilities as assigned

Required Knowledge, Skills and Abilities:

• Basic knowledge of the company
• Basic MS Office Word and Excel skills
• Excellent customer service and professional written communication skills
• Ability to multi-task and maintain attention to detail
• Ability to appropriately handle confidential, PHI, and PII information

Required Education and Experience:

• High School Diploma or Equivalent
• 1-2 years' relevant experience or Bachelor's degree in a related field
• Or, equivalent military experience

Preferred Education and Experience:

• Associate's degree in a business-related field
• Previous Insurance Industry experience