Patient Access Liaison - Cardiology - Full Time (40Hrs)/Days - Detroit

Patient Access Liaison - Cardiology - Full Time (40Hrs)/Days - Detroit

Full-Time Benefit Eligible

Shift: Full Time - 40 Hours - Day Shift

Location: Detroit Campus-2799 W. Grand Blvd Detroit MI 48202

The Henry Ford Heart & Vascular team is internationally recognized for innovation and excellence in cardiovascular care. With over 90 years of experience, our specialists provide advanced, personalized treatment using cutting-edge technologies like 4D imaging, 3D heart modeling, robotic surgery, and minimally invasive procedures.

We offer comprehensive services across multiple specialties-including heart failure, structural heart disease, cardiac surgery, vascular surgery, and heart transplant-supported by dedicated labs, virtual consults, and convenient locations throughout Michigan. Our team-based, research-driven approach ensures patients receive the latest, most effective treatments for even the most complex heart and vascular conditions.

Henry Ford Heart & Vascular | Henry Ford Health - Detroit, MI

GENERAL SUMMARY:

This role will function as the owner of the product line master schedule template, solely own schedule changes, collaborate with other scheduling areas (Contact Center and RPO) and be responsive to patient scheduling needs. Under general supervision, assumes responsibility for proactively understanding, managing, and reporting on the outpatient availability of all scheduled clinic resource time within a given clinical specialty, across all sites of practice. This will include acting as a centralized resource to facilitate patient access and scheduling for referring physicians, patients, and others. The responsibilities include acting as a centralized resource for the specialty across all sites of practice to ensure standardized and consistent scheduling practices, protocols, and procedures for all scheduled clinic resources. Responsibility also includes owning all departmental provider templates and ensuring consistent master schedules for all scheduled clinic resources throughout the entire service line.

Own and maintain the master schedule template for the clinical product lineManage and approve all schedule changes for clinic resourcesCollaborate with Contact Center and RPO teams to ensure coordinated schedulingServe as the centralized scheduling resource for a clinical specialty across all practice sitesEnsure outpatient availability is proactively monitored and reportedSupport patient access and scheduling for referring physicians, patients, and care teamsStandardize scheduling practices, protocols, and procedures across the specialtyMaintain consistent provider templates and master schedules across the service line