New

Desktop Engineer/Endpoint Admin

TEKsystems
$30.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, Cincinnati
Jun 11, 2025
Description One of our Consumer and Industrial Products customers is looking for a Desktop/Endpoint Mgmt Admin to join their team. They have 2600 workstations in their environment that this person will help support as well handheld devices, conference room equipment, and iOS devices. They will also be responsible for endpoint management- InTune, zscaler, autopilot. They will be on a team of 3 and supporting day to day operational work, but also helping with projects. Some of the upcoming projects are: Win 11 migration, MDM BYOD, Handheld upgrades and hardware refreshes, and lifecycle and software asset management. Job Summary The Associate IT Deskside Analyst performs 2nd level end user support for hardware, software, IT systems and Audio/Video equipment for the Hillman Group Corporate, Distribution Center, Warehouse and remote employees in the US and Canada. Essential Job Functions * Provides 2nd level Deskside support and resolves problems to the end user's satisfaction Monitors and responds quickly and effectively to requests received through the IT Service Portal Monitors the queue and processes tickets first-in first-out based on priority Provides technical support for hardware, software, and systems Provides feedback on company products, processes and/or procedures Analyzes problems by using automated diagnostic programs Assists with on-boarding hardware deployment services for new users Meets all established IT Deskside support Service Level Agreements (SLAs) Adheres to all IT processes and procedures Assists in documenting internal procedures Configures and deploys end user hardware devices Provides hands-on White glove VIP support for C-Suite executive leadership staff Skills Desktop, active directory, intune, windows, endpoint protection, endpoint security, deployment, Troubleshooting, Imaging, Office 365 Top Skills Details Desktop,active directory,intune,windows,endpoint protection Additional Skills & Qualifications Required skills in order of priority: Communication Soft Skills (C-suite facing for white glove services) oC suite includes troubleshooting and installation of Audio/Video devices, Webcams, Sound bars, etc. oA/V support for companywide Town Halls, C-Suite on and offsite meetings General HW lifecycle management General HW troubleshooting support General SW deployment lifecycle and troubleshooting support services Experience with Managed Services partners Handheld support Label Printer support Minimum 5-7 years' experience Experience Level Intermediate Level Pay and Benefits The pay range for this position is $30.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Cincinnati,OH. Application Deadline This position is anticipated to close on Jun 13, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.