New 
Helpdesk Support Specialist
 TEKsystems | |
$22.00 - $26.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Illinois, Oak Brook | |
 Jun 11, 2025 | |
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Role Summary:
The Level 1 Helpdesk technician will handle 30-40 calls daily, manage email-dispatched tickets, and monitor their ticket queue. Responsibilities include logging into phones, resolving end-user issues, and learning internal systems through training, shadowing, and documentation review. Key Skills: Help desk support, troubleshooting, customer service, Windows 10, Active Directory, Office 365, ServiceNow, ticketing systems, phone support. Qualifications: Strong communication skills, ability to work independently in a fast-paced environment, and experience with enterprise ticketing systems. one day onsite, 4 days remote after training *Pay and Benefits* The pay range for this position is $22.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a hybrid position in Oak Brook,IL. *Application Deadline* This position is anticipated to close on Jun 20, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |