Outreach Transition Specialist

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you.

When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

* A flexible hybrid work schedule (three days in the office, two days' work from home)

* Full medical, dental, and vision coverage for both teammates AND family members

* Competitive pay and performance incentives

* A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

Applicant Alert: All applicants for this position must live within the local El Paso, TX area. This is a fully remote position.

DUTIES & RESPONSIBILITIES

Military & Transitional Outreach:

• Cultivate and maintain strong relationships with military installations, veteran treatment facilities, and all branches of active duty, reserve, and National Guard personnel.

• Serve as the primary WWP point of contact for local military commands, as needed.

• Attend military Transition Assistance Programs (TAP) and similar briefings to inform and register service members and their families for WWP programs prior to discharge.

• Represent WWP at Medical Treatment Facilities (MTFs), VA hospitals, and other military transition points where wounded service members receive care.

Warrior Connection:

• Independently plan, lead, and execute single- and multi-day connection events, including outreach, warrior-only, family, and Women Warrior Initiative events, with minimal supervision.

• Strategically plan and deliver the required number of local and regional events annually, aligning with the interests and needs of warriors while ensuring fiscal responsibility.

• Manage multiple events simultaneously, adapting quickly to challenges by modifying logistics, procedures, or approaches as needed.

• Provide crisis support to veterans and family members experiencing emotional distress, following WWP protocols and making appropriate referrals.

Engagement & Support:

• Build meaningful connections with active duty service members, veterans, and families by communicating WWP program benefits, fostering trust, and encouraging engagement.

• Assess individual warrior needs and connect them with appropriate WWP services and resources to support long-term recovery.

• Maintain comprehensive knowledge of military, veteran, and WWP-specific resources to offer informed guidance and referrals.

• Develop and sustain partnerships with local organizations and community stakeholders through collaboration and joint initiatives.

• Represent WWP locally by participating in speaking engagements, donor events, recognition ceremonies, and community organizations as needed.

Administrative:

• Partner with the Alumni Manager to maintain a personal program delivery budget, including gear procurement and travel expenses.

• Apply expense management best practices, identifying cost-saving measures such as in-kind donations, vendor discounts, and tax-exempt purchases.

• Maintain accurate and secure records in internal systems such as Salesforce and Blackthorn.

• Maintain regular, proactive communication with the Alumni Manager and Regional Director, providing timely updates on outreach activities, event execution, warrior engagement, and budget performance.

• Assist in identifying and responding to participant safety concerns by applying organizational protocols for crisis response, de-escalation, and follow-up, with appropriate referrals as needed.

• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.

• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Exceptional interpersonal skills. Proven track record of building professional relationships and interacting effectively with diverse individuals.

• Strong presentation and facilitation skills. Confident communicator with a proven ability to present information effectively to various audiences, including large groups, small groups, and individuals.

• Working knowledge of the military transition process and demonstrated ability to engage with service members, veterans, and their families.

• Demonstrated success in developing and implementing event strategies that drive outcomes, with proven ability to manage events of varying scope and complexity effectively.

• Proven emotional intelligence and sound judgment in high-pressure or crisis situations, while adhering to organizational policies and procedures.

• Exceptional organizational and time management skills, with a demonstrated ability to be flexible, adapt to changing priorities, and meet deadlines.

• Willingness and ability to travel in support of WWP programs and services.

• Demonstrated understanding of Wounded Warrior Project and its mission, values, programs, and services, and the impact of these programs and services on wounded warriors and their families.

• High energy level. Self-starter; willing to take initiative.

• Unequivocal commitment to the highest standards of personal and business ethics and conduct.

• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

• Four years of experience working with or within the military community (active duty, reserves, National Guard, veterans, or military families), including knowledge of the military transition process and relevant support systems.

• Four years of experience in program coordination, community outreach, or outreach in a nonprofit, military, or social service environment.

• Two years of experience in planning and executing events, including logistical coordination and participant engagement.

Preferences

• Two years of experience with using CRM systems (e.g., Salesforce) and event platforms (e.g., Blackthorn) for documentation and program tracking.

• Experience with public speaking or group facilitation.

• Bilingual proficiency in Spanish.

EDUCATION

Requirements

• Bachelor's degree. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.

Preferences

• None.

CERTIFICATIONS & LICENSURE

Requirements

• Valid state-issued driver's license.

• Current, valid military ID card with authorized access to military installations.

• Ability to obtain ASIST Certification within 1 year of hire.

Preferences

• ASIST Certification.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Participation in physically demanding activities and events, both indoors and outdoors, under varying weather conditions.

• Standing for extended periods.

• May require lifting/carrying items up to 50 pounds.

• Lodging in various environments e.g., hotels, cabins.

• Up to 50% travel.

*ca-cb

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Wounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."