Restaurant Supervisor - City Cruises DC

Starting hourly pay: $19/hour

City Experiences is seeking Cruise Restaurant Supervisors to join our team for our City Cruises operation in Washington, DC

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

The successful Restaurant Supervisor manages the day-to-day activities of the front-of-the-house including cruise execution, assisting with details and recruitment in conjunction with the restaurant manager to ensure consistently high levels of quality, service and guest satisfaction while maintaining a high level of profitability.

Essential Duties & Responsibilities:

• Supervise and coordinate the activities of restaurant front of house staff to ensure efficient and effective operations.
• Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences.
• Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene.
• Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback.
• Resolve customer complaints and ensure that all guest issues are handled in a timely and professional manner.
• Ensure compliance with all health and safety regulations, as well as restaurant policies and procedures.
• Collaborate with management to develop and implement strategies to improve restaurant performance and profitability.
• Assist with the recruitment and hiring of new restaurant staff as needed.
• Perform other duties as assigned by management.

Requirements & Qualifications:

• High school diploma or equivalent required.
• Associate degree preferred.
• Minimum of two (2) years guest service experience.
• Supervisory experience required.
• Responsible alcohol service requirements-TIPS Certification required.
• Health department sanitations codes & requirements-SERV Safe Certification required.
• Energetic and enthusiastic personality essential.
• Proficiency in computer systems and software such as POS systems
• Will work for extended periods without sitting.
• Required to lift furniture and other heavy items such as dishes up and down stairs.
• Will be required to be available for work on all major holidays.

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