Restaurant Supervisor - City Cruises DC

Starting hourly pay: $19/hour

City Experiences is seeking Cruise Restaurant Supervisors to join our team for our City Cruises operation in Washington, DC

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

The successful Restaurant Supervisor manages the day-to-day activities of the front-of-the-house including cruise execution, assisting with details and recruitment in conjunction with the restaurant manager to ensure consistently high levels of quality, service and guest satisfaction while maintaining a high level of profitability.

Essential Duties & Responsibilities:

• Supervise and coordinate the activities of restaurant front of house staff to ensure efficient and effective operations.
• Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences.
• Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene.
• Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback.
• Resolve customer complaints and ensure that all guest issues are handled in a timely and professional manner.
• Ensure compliance with all health and safety regulations, as well as restaurant policies and procedures.
• Collaborate with management to develop and implement strategies to improve restaurant performance and profitability.
• Assist with the recruitment and hiring of new restaurant staff as needed.
• Perform other duties as assigned by management.

Requirements & Qualifications:

• High school diploma or equivalent required.
• Associate degree preferred.
• Minimum of two (2) years guest service experience.
• Supervisory experience required.
• Responsible alcohol service requirements-TIPS Certification required.
• Health department sanitations codes & requirements-SERV Safe Certification required.
• Energetic and enthusiastic personality essential.
• Proficiency in computer systems and software such as POS systems
• Will work for extended periods without sitting.
• Required to lift furniture and other heavy items such as dishes up and down stairs.
• Will be required to be available for work on all major holidays.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

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