Production Support Analyst

TEKsystems
$27.30 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Richmond
Jun 14, 2025
Description *Shift: 3 day work week. Thursday-Saturday. Hours 7am-8pm.* The Event Incident Management (EIM) team is looking for a Production Support analyst that will be responsible assisting in providing 24X7 end to end detailed monitoring and support of all infrastructure and application components critical to the Customer Facing Platform Technology (CFPT) CTO. The team is currently supporting 15 applications. This list is growing. This role includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer. Responsibilities include, but not limited to: * Use of monitoring tools to proactively identify and research potential production incidents. * Respond to alerts regarding potential production incidents. * Escalate to advanced support as needed for problem resolution. * Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact. * Perform all environment routing, cycling, and implementation of splash pages. * Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes. * Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement. * Execute procedures reliably and escalate appropriately to solve incidents quickly. Skills Incident management, incident response, itil, splunk, incident report, dynatrace, sitescope Top Skills Details Incident management,incident response,itil,splunk,incident report Additional Skills & Qualifications - the hiring manager is looking for a mature professional that will embrace coaching & direction Pay and Benefits The pay range for this position is $27.30 - $27.30/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Richmond,VA. Application Deadline This position is anticipated to close on Jun 27, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.