Sr. Manager Business Process and Technology Intergration - Sales Operations

At Spacelabs Healthcare, you make a difference.

Every member of our worldwide team plays an integral role in improving treatment and helping providers deliver exceptional care to their patients. From newborns to centenarians, more than 60 million people benefit each year from the advancements we make in patient monitoring and management, care coordination and clinical decision support.

Driven by the belief that anyone who seeks care could be a member of our own family, our team is dedicated to solving the greatest challenges the healthcare system currently faces, including the need to enhance the patient experience, improve population health, reduce costs, support care team well-being and advance health equity. As part of our mission, we take pride in creating services and technologies that are personalized and tailored to support the needs of healthcare providers anywhere in the world.

Because while we may not be at a patient's bedside, their health is still in our hands.

The Senior Manager Business Process and Technology Integration - Sales Operations will lead Spacelabs Healthcare's enterprise-wide efforts to drive innovation, operational efficiency, and digital transformation. This role combines visionary leadership with hands-on oversight of strategic initiatives, ensuring alignment with corporate goals for growth, customer satisfaction, and operational excellence. The Senior Manager will ensure transformation initiatives align with the company's strategic objectives as defined by executive leadership, contributing directly to Spacelabs' long-term success. The role will set the strategy for integrating technology and optimizing processes across the organization, collaborating closely with teams like Sales, Marketing and CRM/IT to align business needs with digital solutions. With a focus on cross-functional collaboration, this role will drive measurable outcomes while empowering teams to adopt and leverage digital tools effectively.

This position is 100% onsite and is based at Spacelabs Healthcare headquarters in Snoqualmie, Washingon

Strategic Vision and Leadership

• Develop and execute a transformation strategy that integrates digital tools and process improvements to support Spacelabs' growth and efficiency objectives.
• Drive ongoing innovation and foster a culture of continuous improvement to ensure sustained transformation.
• Lead enterprise-wide initiatives that enhance business capabilities and customer value.
• Foster a culture of innovation, agility, and continuous improvement.

Enterprise Process Optimization

• Design and implement scalable processes to streamline operations and improve decision-making.
• Drive automation and system integrations to modernize workflows and reduce inefficiencies.
• Identify and prioritize high-impact transformation opportunities in collaboration with senior leadership

Cross-Functional Collaboration

• Partner with leaders in Operations, Sales, Service, Marketing, and IT to align initiatives with strategic priorities.
• Facilitate communication and coordination across teams to ensure seamless execution of projects.
• Influence senior stakeholders across various teams to secure buy-in and support for transformation initiatives.
• Engage stakeholders at all levels to drive successful change.

Technology Enablement and Adoption

• Collaborate with the CRM/IT team to align platforms like Dynamics 365 with business objectives, while IT manages technical implementation and support.
• Develop and execute training and enablement programs to drive adoption of digital solutions, ensuring teams are equipped to leverage technology effectively.
• Foster a culture of continuous learning through structured onboarding, workshops, and ongoing support.

Initiative Leadership and Oversight

• Direct Responsibilities: Lead the following initiatives from planning through execution:
  • Drive and support in-flight projects to completion while ensuring alignment to the primary objective.
• CRM Enhancements: Set the strategy for improving Dynamics 365 functionality, focusing on data quality and integration.
• Automation of Quote and Order Review: Drive automation to increase speed and accuracy in quote and order processes.
• Configuration of Product in Manufacturing: Optimize product configuration to streamline manufacturing and installation.
• Enhanced Contract Booking Process: Lead and implement project accounting/projects operations within D365 to refine contract workflows for better visibility and revenue tracking.
• Training & Enablement: Develop and implement Training programs for Marketing, Sales and Service organization for CRM adoption across the organization.
• Contributor Responsibilities: Provide strategic guidance for overlapping initiatives, including:
• CPQ Enhancement (MVP - Guided Selling): Support guided selling features to simplify sales processes.
• Funnel Management & All Domains: Assist in optimizing sales funnel management.
• Manage project interdependencies to ensure alignment across all initiatives.
• Remain agile to take on additional strategic initiatives as defined by leadership.

Performance Metrics

• Timely completion of directly managed projects (e.g., CRM Enhancements, Quote/Order Automation).
• Increased adoption and effective utilization of digital solutions, including Dynamics 365.
• Demonstrated improvements in process efficiency, customer satisfaction, and revenue growth.
• Stakeholder satisfaction and engagement, reflecting successful cross-functional collaboration.
• Uphold the Company's core values of Integrity, Innovation, Accountability, and Teamwork.
• It is the responsibility of every Spacelabs employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid the recurrence of the problem.
• Demonstrate behavior consistent with the Company's Code of Ethics and Conduct. Ensure that direct report(s) are trained and evaluated on their knowledge and adherence to the Company's values, Code of Ethics and Conduct, and applicable compliance policies.
• Duties may be modified or assigned at any time to meet the needs of the business.

• Bachelor's degree or higher in business, marketing, computer science, or related discipline required.
• Certifications (e.g., PMP, Lean Six Sigma) preferred.
• 10+ years of experience in digital transformation, operational leadership, or strategic project management, with a proven track record in driving technology adoption and user enablement in the healthcare, medical device or high-tech industries.
• Expertise in integrating technology platforms (e.g., Dynamics 365, Oracle CPQ, ERP systems) to achieve business outcomes.
• Strong leadership, communication, and change management skills.
• Medical device experience preferred.
• Must be able to work in the U.S. without visa sponsorship (e.g., H-1B visa status).

#LI - Onsite

Please review our benefits here: Life at OSI

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown above is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively "OSI") does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

Equal Opportunity Employer - Disability and Veterans

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Poster Link:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.