Global Head Quality Systems & Technical Support

A collective energy and ambition. A place where you can make a real difference.

We're a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Role Summary

• Reporting to the Global Quality Head, the Global QMS & Technical Support Quality Head is responsible for contributing to the strategic direction, development, and implementation of Church & Dwight's global Quality Management System and complex technical challenges/issues via global leadership of the Technical Support Quality team. This position is responsible for setting the direction, gaining alignment, and implementing globally harmonized processes, including electronic systems, standardized metrics for reporting to the ELT, impacting over 28 global sites. This position is also responsible for overseeing the Technical Support Quality team, which investigates and solves complex quality issues and challenges across the Global Supply Chain. This includes ensuring the team is equipped to analyze root causes, develop effective solutions, and implement corrective actions to enhance product quality and operational efficiency across all global locations. This role is responsible for managing, developing and coaching a staff of 15 people, plus indirect global oversight to all regional/local QMS Leads & Technical Support Quality teams with a total direct influence over approximately 100 people.

Strategy and Functional Expertise

• Knowledge of policies, procedures and metrics
• Standard computer based software knowledge
• Keeps accurate documentation and submits detailed reports to appropriate executives
• Skills in data analysis to report and present effectiveness of business processes
• High attention to detail, organization and accuracy
• Math abilities and working knowledge of data analysis/statistical methods
• Ability to think strategically and creatively translate strategy into action
• Contributes to policy, strategy implementation, and execution of relevant policies and procedures across manufacturing sites
• Develop strategies that position the business to shape and capitalize on emerging market needs and quality requirements

Leadership and Influence

• Well organized and demonstrates forward leaning and high initiative
• Ability to influence cross functionally to deliver against business goals and objectives
• Demonstrates strong leadership skills
• Leads and directs strategic programs focused on meeting regulatory company requirements
• Manages and develops other members of the team
• Mentors others in technical areas of expertise
• Demonstrates broad business orientation
• Develops others through coaching, feedback, exposure and stretch assignments
• Empowers others and creates a climate where people are motivated to do their best
• Places a high priority on talent development and succession planning
• Communicates the vision and strategy in a way everyone can relate to and motivates others to action
• Shows personal commitment to the vision and creates energy and optimism
• Keeps current on trends in the marketplace, with the competition, and in the organization

Program Development/Program Management

• Test, confirms and/or improves processes to ensure they are in control and being followed
• Monitors project progress and sets deadlines and budgets
• Solves issues quickly and efficiently
• Ensures Stakeholder Satisfaction
• Delivers project tasks on time
• Works cross-functionally to influence others to align with new requirements
• Oversees implementation to ensure adherence to new requirements
• Oversee all product development procedures to identify deviations from quality standards
• Monitors spend and identifies additional project needs
• Evaluates Project Performance
• Creates and leads Teams and Teams of Teams
• Responsible for oversight based on agreed to strategy
• Ability to prioritize and handle multiple projects simultaneously
• Communicates and engages appropriately with vendors/suppliers
• Conducts sensitive conversations in a confidential manner with venders/suppliers
• Maintains sensitivity of communication with internal and external entities (e.g. stakeholders, venders, suppliers)
• Provides clear direction, removes obstacles, and holds self and others accountable
• Monitors progress by maintaining dialogue on work and results
• Makes good and timely decisions that keep the organization moving forward
• Provide direction and guidance to plant managers, SBUs and supply chain leadership

Impact/Reach

• Strong execution skills
• Demonstrates agility and connectivity across the organization
• Actively builds connections and partnerships with others, internally and externally
• Ability to work with all levels of PD, supply chain, technology teams to build relationships across functions
• Strong communications and the ability to adjust content and delivery to meet the needs of the audience
• Creates and captures value for R&D and the business through contributions
• Participates in due diligence assessment and integration of new acquisitions
• Active outside of the company and actively participates in industrial forums and external scientific/technical meetings when possible

Education and Experience

• University's degree from an accredited institution in a related field
• Professional typically with over 20 plus years technical experience and a demonstrated track record
• Generalist in at least 5 areas, e.g., geographies, product types (consumer products, medical device, food, dietary supplements or pharmaceutical) or functional competency (e.g., doc mgmt, electronic systems)
• High level and high scope of decision making authority
• Minimum of 12 years' of supervisory experience
• Strategy development, may provide functional direction to others and ensures execution delivers on targeted goals: independent
• Consulted internally as an expert in 4 or more areas of functional expertise; May be consulted externally as well

Skills and Competencies

• Ability to develop and implement complex global quality strategies.
• Practical understanding, interpretation, and application of ISO13485, MDSAP.
• Excellent verbal and written skills; able to analyze, define and effectively convey difficult and complex issues in a way that accurately and persuasively communicates issues to internal and external stakeholders, including Senior Management.
• Ability to think strategically and creatively and to translate strategy into action plans.
• Ability to prioritize and to handle multiple projects simultaneously.
• Demonstrated talent management experience with developing talent for the future.
• Ability to work with all levels of management and to build relationships across disciplines.
• Excellent influence, persuasion, communication, and presentation skills

The US base salary range for this full-time position is $192,000 - $200,000.00. This position is also eligible for a bonus.

As a Church & Dwight US employee, you (and eligible dependents, as applicable) will have access to medical, dental, vision, basic life insurance, paid vacation and sick time, and Paid Parental Leave. U.S. employees are entitled to paid holidays, floating holidays, and vacation days starting in their first year of employment depending on hire date. You are also able to participate in our 401k retirement plan (with company match and profit-sharing) and Discounted Employee Stock Purchase Plan.

The actual base pay offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity. Compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/