Inside Sales Support

IRIS Factory Automation is an automation firm based out of Aurora, IL. We operate in the general field of Factory Automation and our primary focus is Automated Inspection, Robotics, and Data Collection.

What can you expect in the Inside Sales Support position?

We are looking for a detail oriented and proactive Inside Sales Support professional to join our Applications Engineering team. While this role is embedded in a technical group, you don't need an engineering background, just a strong sense of organization, clear communication skills, and a desire to keep sales processes running smoothly.

This position is ideal for someone early in their career who is organized, responsive, and enjoys working across teams. If you like working behind the scenes to help bring projects to life, this could be a great fit.

Key Responsibilities

• Support Sales & Applications Team: Help gather and organize key project details to support the development of sales proposals and automation solutions.
• Customer Communication: Reach out to customers to collect missing information and clarify project details.
• Vendor Coordination: Request quotes, lead times, and product info from vendors and suppliers for automation components and subsystems.
• Document & Proposal Support: Assist in preparing polished, professional sales proposals by organizing scope details, editing content, and formatting documents.
• Internal Project Setup: Work with engineers to help kick off internal job tracking and documentation.

Why IRIS?

• Work in a fast-paced, technical environment where your role directly supports real-world automation solutions.
• Be part of a tight-knit, collaborative team with room for growth.
• Get exposed to the latest in industrial automation, even without a technical background.

Requirements

• High School Diploma or GED; Associate's degree preferred
• At least 12 months of experience in a customer service, sales support, or administrative role
• Strong organizational skills and follow-through
• Clear written and verbal communication
• Proficiency in Microsoft Office (especially Word and Excel)
• Experience working in a manufacturing, engineering, or B2B environment preferred

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.