Remote New

UM/UIM Unrepresented Bodily Injury Adjuster - Remote

Allstate Insurance
remote work
United States, Illinois
Jun 21, 2025
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This job is responsible for investigating moderately complex and occasionally complex, unrepresented claims which may include: uninsured or underinsured motorist (UM/UIM) claims in single or multi car accidents; Injury Casualty Soft Tissue (ICST) and unrepresented moderate or major claims. The individual also may handle moderate and occasionally complex CPL claims. The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved. Schedule: 8:00AM - 5:30PM CST/EST/PST/MST (CST preferred) Key Responsibilities * Sets initial reserve, updates reserve, documents rationale and claim summary notes. * Summarizes documents and enters into claim system notes, documenting a claim file with notes, evaluations and decision making process. * Researches and responds to moderately complex customer communications, concerns, conflicts or issues. * Reviews medical reports in preparation for claims settlement evaluation. * Negotiates and settles claims in accordance with business unit best practices. * Determines and explains minimum coverage limits in moderately complex claims involving single or multiple claimants, also determines claim value. You'll wear a few hats to fill a few roles throughout your day that all require a level of experience: The Customer Service Expert-you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in eachCasualtyclaim. You lead with empathy, always. The Investigator- you'll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator- you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator- You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver-you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder- you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. Remote Home-Based WorkThis position is a remote, home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents. When you work from home full time, you'll need: a home office - a dedicated workspace in your residence that is private and free from distractions a minimum internet bandwidth of 50 MB down/5 MB up appropriate work surface and seating What will Allstate provide? A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse) Connectivity reimbursement of $80 per month to off set some of the cost of internet Preferred Qualifications: Previous experience in bodily injury claims handling or a related field is preferred. 1+ year of Claim Handling experience, preferred Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately. Ability to work independently and remotely, while managing time efficiently. Familiarity with insurance policies, coverage, and liability determination. Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully. Knowledge of innovative tools and platforms for effective claims evaluation. Certificates, Licenses, Registrations: As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. If applicable, you will be required to secure license(s) within 60 days of hire. If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed. Compensation Data You may be eligible for a $1,000 Licensing Sign-on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designate Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. Candidates who have previously worked for and are seeking to be rehired at Allstate and its family companies are not eligible for this sign-on bonus. Education * 4 year Bachelors Degree (Preferred) Experience * 2 or more years of experience (Preferred) Supervisory Responsibilities * This job does not have supervisory duties. Education & Experience (in lieu) * In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Skills Business Communications, Communication, Critical Thinking, Customer Centricity, Digital Literacy, Fraud Investigation, Fraud Investigations, Information Collection, Information Compilation, Learning Agility, Strategic Thinking, Timeline Management, Time Management Compensation Compensation offered for this role is $45,000.00 - 71,100.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the "EEO is the Law" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster, click "here". 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