Field Service Technician

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service executing service work as per customer order and expectation. You will ensure customer retention by effectively communicating the service work timeline and expectations.

The work model for the role is: Hybrid

This role is contributing to the Electrification Smart Power division in the Ohio region.

You will be mainly accountable for:

• Work on-site with the customer, identifying opportunities to improve the customer's operation and eliminate their pain points.

• Perform field service tasks, identifying technical issues and performing analysis through on-site trouble shooting activities for which you are certified to perform.

• Prepare material lists for service activity and ensure all materials, parts, and equipment meet quality standards and are available for service activities.

• Perform installation and commissioning, maintenance, repairs, extensions, upgrades and retrofits, end of life services, replacements, etc.

• Contribute to customer satisfaction by building and maintaining a positive relationship.

• Potentially identify new sales opportunities while working to meet the customer needs and communicate the opportunities internally.

• Proactively identify potential equipment failures and request proactive corrective actions.

• Proactively identify product and quality improvement.

• Provide recommendations to management to improve operations and customer service.

• Follow safety rules and maintain safe work and environmental practices. Report unsafe practices and incidents.

Qualifications for the role

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with <1 year experience servicing critical power equipment OR Associates Degree in electrical technology with 2+ years' experience servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (5+ years) servicing critical power equipment.

• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.

• Advanced level of ability to use Microsoft Office products.

• Moderate ability to Project Manage using MS Project or Excel.

• Advanced ability to write test plans and reports detailing test results.

• Advanced ability to stay organized and meet deadlines on administrative duties.

• Collaborates well with others.

• Works with a sense of urgency and ownership; until the job is complete!

• Candidates must already have a work authorization that allows them to work for ABB in the United States.

Our team dynamics:

You will join a talented team, where you will be able to thrive.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Equal Employment Opportunity and Affirmative Action at ABB:

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Hybrid

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