Medical Assistant II, Frankling Primary Care, 40 Hour, Days

I. Major Responsibilities:

1. Distributes and monitors the flow of work for an assigned group of employees.

2. Provides training and technical assistance to employees within the assigned work area.

3. Assists manager in assuring that assigned employees are provided with appropriate resources, materials, and methods.

4. Provides recommendations to manager for the most efficient utilization of assigned personnel.

5. Provides input to manager on assigned staff for annual performance evaluations.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:

1. High School Diploma or equivalent.

2. Current Basic Life Support (BLS) or Heart Saver (HS) certification from the American Heart Association. If not available upon hire, a BLS/HS must be obtained within 3 months from date of hire.If certification is not obtained within 3 months of hire, the employee may be terminated or employee may apply for another position for which they meet the minimum qualifications.

Medical Assistant credential, approved by the Massachusetts Department of Health (ARMA, NHA, etc.).

3. Must obtain Yellow Belt certification within 1 year from date of hire/transfer.

Experience/Skills:

Required:

1. Previous experience working in a medical physician office or ambulatory care clinic setting in a hospital.

2. Medical terminology and computer skills.

3. Must be able to read, write, and communicate in English in a clear and concise manner.

4. Strong interpersonal relationship building skills to gather information from individuals that create a collaborative work environment.

5. Problem-solving abilities for routine situations and comfort requesting assistance from identified resources when needed.

6. Must be able to remain calm when under stress or in emergency situations.

7. Demonstrates sensitivity and responsiveness to patients' needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.

Preferred:

1. 3 years of medical assistant experience in a medical physician office or ambulatory clinic setting.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.