Student Support Services Specialist

North Carolina Agricultural & Technical State University

40,047-52,000

life insurance, flexible benefit account, paid holidays, sick time, 401(k), 403(b)

United States, North Carolina, Greensboro

Jul 01, 2025

Posting Details

Classification Information

Position/Classification Title	Student Services Specialist
Classification Type	SHRA
Position required to work during periods of adverse weather or other emergencies:	N - Not Mandatory
Minimum Experience/Education	Bachelor's degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred Years Experience, Skills, Training, Education	Bachelor's degree or three years of relevant experience, or a combination of education and relevant experience. Highly organized, energetic, self-motivated person with experience independently resolving student service issues Experience with wide-ranging student services and university offices, including but not limited to Financial Aid, Registrar, Housing, student health services, and student compliance. Experience with the PeopleSoft student record system Demonstrated experience developing and standardizing processes and innovating student services. Experience with master's or Graduate level student population
Required License or Certification	Bachelor's degree or three years of relevant experience, or a combination of education and relevant experience Have excellent interpersonal skills Have strong critical thinking, organization, and problem-solving skills Proficient written and verbal language skills

Position Overview

Primary Purpose of Position	The developing North Carolina A&T PA Program seeks a Student Support Services Specialist to play a crucial role in supporting PA students. They provide guidance, resources, and assistance to help students navigate the academic and professional aspects of their education. This includes everything from admissions and financial aid to career advising and academic support. This position supports the administration, implementation, and interpterion of university and department policies and procedures regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling, and academic services. It also identifies, clarifies, and helps resolve highly visible or complex issues with substantial significance and impact that may span multiple areas. This position focuses on managing details and meeting student and faculty expectations. The Department of Physician Assistant Studies is a rapidly growing department, and this position will play a key role in facilitating growth and development.
Primary Function of Organizational Unit	North Carolina A & T State University is a public land grant high research institution that is committed to teaching and learning, scholarly and creative research, and effective engagement and public service. As the largest HBCU in the nation, our enrollment is over 13,487 students and our workforce includes over 2,000 employees. North Carolina A&T State University offers over 90-degree programs at the bachelor's, master's, and doctoral levels through eight academic colleges. The University is one of the sixteen constituent units of the University of North Carolina ( UNC) and is accredited by the Southern Association of Colleges and Schools ( SACS). The strategic vision, preeminence 2023, focuses the University on interdisciplinary scholarly activities in a learner-centered environment. The John R. and Kathy R. Hairston College of Health and Human Sciences ( HCHHS) comprises six departments and the School of Nursing. The HCHHS offers the following undergraduate degree programs, Communication Sciences and Disorders, Health Services Management, Kinesiology, Nursing, Psychology, Social Work, and Sociology. At the graduate level, HCHHS offers four graduate degree programs including the master's in physician assistant studies ( MSPA), Master of Social Work ( MSW), Master of Science in Health Psychology and Ph.D. in Social Work. Three additional doctoral programs are being developed; Doctor of Nurse Practice ( DNP), PhD in Applied Psychology, and PhD in Sociology. The HCHHS is also home to the Center of Excellence in Integrative Health Disparities and Equity Research ( CIHDER), a hub for multidisciplinary research and community engagement efforts to alleviate health inequities. The HCHHS capitalizes on the synergistic relationships between these departments to develop advanced academic programming, enhance the mentoring of trainees, and conduct collaborative multidisciplinary research and scholastic activity. The Department of Physician Assistant Studies is a quickly growing department, and this position will play a role in preparing for accreditation and admissions and facilitating growth and development. The North Carolina A&T Physician Assistant program will help to increase accessibility to medical services for the state's growing population while providing affordable healthcare. The program's faculty will successfully prepare students to become competent Physician Assistants, contributing quality care to the workforce through the delivery of foundational knowledge and essential clinical skills. The Department of Physician Assistant Studies is a supportive community of committed faculty and practitioners whose goals are to introduce students to the ideas and concepts relevant to the discipline of medicine and encourage interdisciplinary learning and team-based care.
Work Hours	8:00 - 5:00
Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies.	On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)

Key Responsibilities and Related Competencies

Required Competency

Managing Work Processes

Duties

Manage all student services within the program, including but not limited to academic progress, academic program policies, financial aid, housing, and student life, for all students from matriculation through graduation, along with limited alumni support (primarily enrollment verification).
Manage student services for academic progress, academic program policies, financial aid, housing, and student life, for all students from matriculation through graduation, along with limited alumni support (primarily enrollment verification).
Lead resolution of various program issues and concerns for students, e.g. removing possible barriers to service, collaborating as necessary with team members as well as colleagues within the University community (e.g. registrar, financial aid, housing, Vaden, etc.). Independently develop solutions and liaison with faculty advisers to optimize student outcomes.
Evaluate and recommend program eligibility decisions, and review other staff recommendations.
Compile and maintain resource lists (primarily for job-related resources) to share with alumni. Present student life information to applicants at interview sessions and in other venues (e.g. other events, webinars) as needed.

Required Competency	Decision Making & Problem Solving
Duties	Advise and serve as the primary resource for all student life matters listed above for students from matriculation through graduation, guiding them in making appropriate choices and decisions. Provide limited resources and services for applicants and alumni. Reconcile complex issues; analyze diverse transactions from multiple sources.

Required Competency

Communication - Verbal/Written

Duties

Guide and counsel students, either directly or via referral, in all student-life-related areas, including but not limited to academic progress, academic program policies, financial aid, housing, etc. from matriculation
Work closely with admissions, financial aid, and other student services offices.
Create a supportive and inclusive learning environment, addressing issues of mistreatment and promoting integrity and mutual respect.
May provide access to resources for mental and physical health, as well as social support.

Required Competency

Coordination - Operations

Duties

Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues.
Develop and Implement plans for outreach efforts; develop and maintain external community and university liaisons; represent the department and university at meetings and event
Enable collaboration to enhance student service offerings.
Liaise with other University units as needed in support of students.

Required Competency

Managing Work and Performance

Duties

Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to assist them in making appropriate choices and decisions. | Advise and serve as a resource for incoming and current students for the full gamut of student services, including but not limited to the areas of academic progress, academic program policies, financial aid, housing, and well-being in order to help them make the most of their education. Provide advice directly or refer students to appropriate entities.
Apprise students of research, fellowship, and scholarship opportunities, make recommendations, and may award grants.
Connect incoming and current students to nationally sponsored scholarship (or other funding) opportunities.

Required Competency	Client/Customer Service
Duties	May oversee, analyze and assist in financial processes and development of budgets. \| Perform analysis of and execution on student stipends and other miscellaneous student services transactions as needed, remaining cognizant of budgetary realities. Oversee vendor selection and/or reimbursement and payment processes for student life events such as graduation.

Required Competency	Information/Records Administration
Duties	Compile and maintain resource lists (primarily for job-related resources) to share with alumni. Present student life information to applicants at interview sessions and in other venues (e.g. other events, webinars) as needed. Monitor student data to identify areas for improvement and enhance student success.

Position Information

Working Title	Student Support Services Specialist
Competency Level	Journey
Position Number	007702
Recruitment Range	40,047-52,000
FLSA	Non-Exempt
Appointment Type	Permanent - Full-time
FTE
If Time Limited, Appointment Length
Organizational Division	Physician Assistant Program
Organizational Location	College of Health and Human Sciences
Organizational Unit	Physician Assistant Program

Posting Detail Information

Posting Number	SHRA2983
Open Date	07/01/2025
Close Date	08/01/2025
Special Instructions to Applicant	You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. A pplicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity. Employee Benefits available to NC A & T permanent employees include the following and more: Accrued Vacation and Sick Leave for Eligible Employees Community Service Leave Aetna - State Health Benefits of North Carolina NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more 12 Paid Holidays Teachers and State Employees Retirement System (TSERS) Optional Supplemental Plans - 401k, 403b, 457b and 457 Employee Assistance Program (EAP) Campus Recreation Center Discount University Bookstore Discount This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.
Quick Link	https://jobs.ncat.edu/postings/37935